Product and Operations Associate

Sonsie Skin Inc.; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work flexibility

Growth opportunities

Direct exposure to CEO

Job summary

Sonsie Skin Inc. is seeking a Product & Operations Associate to bridge product development, inventory, and fulfillment. You will coordinate with manufacturers, 3PLs, and retailers to ensure on-time launches and smooth day-to-day operations.

This hands-on role suits someone who loves building systems and has a passion for skincare. You’ll work across product development, supply chain, fulfillment, and operations, partnering with our manufacturers, packaging suppliers, 3PL, and retail partners to

Qualifications

• 1+ years of experience in operations, supply chain, product development, or related role.
• Experience with a 3PL, contract manufacturer, or retail partner is a strong plus.
• Beauty or skincare experience preferred but not required.
• Consumer brand experience required.

Responsibilities

• Monitor inventory levels across 3PL and retail partners and flag stock issues.
• Oversee daily DTC order flow in Shopify and resolve delays with 3PL.
• Coordinate production timelines with contract manufacturers and packaging suppliers.
• Organize product samples, lab submissions, and beta testing with feedback integration.
• Prepare weekly inventory, sell-through, and fulfillment reports for leadership.
• Build processes and tools to help a small team operate like a larger one.

Skills

Clear communication

Organizational skills

Problem solving

Attention to detail

Tools

Shopify

ERP tools

Inventory management tools

EDI

Job description

About Sonsie

Sonsie is a way of being.

Led by Pamela Anderson, Sonsie exists to make space for people to be exactly who they are. We believe beauty isn’t about correction or perfection, it’s about comfort, rhythm, and coming home to yourself.

Our products are designed to fit seamlessly into real life, supporting your skin while simplifying your routine. No excess. No pressure. Just daily essentials that feel good to use and easy to return to.

Sonsie is for those who see beauty as something lived, cultivated slowly, intentionally, and with care.

The Role

As our Product & Operations Associate, you’ll be the connective tissue between the products we make and the customers who receive them. This role sits at the center of how Sonsie runs day to day: keeping product development on track, keeping inventory flowing, and making sure every order, shipment, and retail delivery reflects the same care we put into the formulas themselves. This role reports directly to the CEO.

You’ll work across product development, supply chain, fulfillment, and operations, retail partnering with our manufacturers, packaging suppliers, 3PL, and retail partners to keep the business moving. You’ll own the details, the timelines, the trackers, and the follow-ups, so that launches land on time and the day-to-day runs smoothly.

This is a hands-on, detail-heavy, high-trust role, ideal for someone who loves building systems, solving problems, and seeing how a modern beauty brand actually works from the inside.

How You’ll Spend Your Time

Inventory & Supply Chain

• Monitor inventory levels across our 3PL and retail partners, flagging low stock, overstock, and reorder points
• Build and maintain demand forecasts and purchase orders in partnership with the CEO and finance
• Coordinate inbound shipments, receiving, and inventory reconciliation with our 3PL
• Track components and raw materials across all SKUs to maintain stock

Fulfillment & Retail Operations

• Oversee daily DTC order flow in Shopify, resolving shipping delays, lost packages, address issues, and exceptions with our 3PL
• Process and track wholesale and retail orders, including routing guides, EDI, labeling, and compliance requirements
• Manage returns, damages, and chargebacks, identifying root causes and fixing them at the source
• Coordinate product needs for events, gifting, PR mailers, and influencer sends

Production Management

• Manage production timelines with our contract manufacturers and packaging suppliers, from PO placement through delivery to our 3PL, so every run lands on schedule
• Coordinate component procurement (bottles, pumps, cartons, labels) and align lead times so no production run is held up by a missing part
• Review production quotes, batch records, and COAs, flagging cost, quality, or timing issues ahead of potential timeline impact

Product Development Support

• Organize and track product samples, lab submissions and product testing
• Own acquiring community feedback and integrating this feedback into the product development process through beta testing groups, surveys and community events
• Maintain product documentation including specs, ingredient lists, claims, and regulatory and compliance files, keeping them current through every formula and packaging revision

Systems, Reporting & Cross-Functional Support

• Own the operational calendar and keep launch timelines, PO trackers, and inventory reports current and accurate
• Prepare weekly inventory, sell-through, and fulfillment reports for leadership
• Build and improve the processes, templates, and tools that help a small team operate like a big one
• Partner with marketing, creative, and customer experience to make sure operations support what the brand is promising
• Meet in person weekly with the team for planning, reviews, and alignment

Who You Are

Experience

• 1+ years of experience in operations, supply chain, product development, or a related role, ideally at a consumer or beauty brand
• Experience working with a 3PL, contract manufacturer, or retail partner is a strong plus
• Beauty or skincare experience preferred but not required
• Consumer brand experience required

Skills

• Strong proficiency in Google Workspace, especially Sheets, and comfort building trackers, forecasts, and reports
• Working knowledge of Shopify and inventory or order management tools
• Familiarity with product development processes (formulation, packaging, testing, compliance) or a genuine eagerness to learn them
• Clear, proactive communicator who can manage vendors and keep many moving pieces on schedule
• Exceptional organization and follow-through, with an eye for the detail that everyone else missed

Operational POV

• You see a messy process and instinctively want to build the system that fixes it
• You understand that the customer experience starts long before the box arrives
• You’re rigorous but not rigid: structured where it matters, flexible where it counts

Mindset

• Curious, proactive, and eager to learn how a brand is built from the ground up
• Calm under pressure and comfortable solving problems without a playbook
• Thrive in a small, fast-moving team where you’ll wear many hats
• Passionate about skincare, beauty, and thoughtfully made products

Location

• Based in or in close proximity to New York City
• Available for weekly in-person collaboration and occasional visits to our 3PL, suppliers, and events

Bonus

• Experience with retail partner portals, EDI, or wholesale compliance
• Exposure to cosmetics regulatory requirements (MoCRA, labeling, international registration)
• Familiarity with inventory planning or ERP tools
• Hybrid work flexibility
• Opportunity for growth within a high-potential, culture-forward beauty brand
• Direct exposure to the CEO and to every part of how a modern beauty business is built and run

How We Measure Success

• Product launches delivered on time, on spec, and on budget
• Healthy in-stock rates with minimal overstock or stockouts across DTC and retail
• Accurate, reliable order fulfillment and fast resolution of customer and retail issues
• Clear, current trackers and reports that leadership can trust for decision-making
• Processes that get simpler and stronger over time

Why Sonsie?

At Sonsie, we’re building more than a skincare brand — we’re creating a world people want to belong to. This role is for someone who believes that how things get made and delivered is part of the brand, that care shows up in the details, and that great operations are what let creativity breathe.

If you’re excited to build, organize, problem-solve, and help a modern beauty brand run beautifully from the inside, we’d love to meet you.

Sonsie Skin, Inc. is an equal opportunity employer committed to fostering an inclusive environment for all employees and applicants. We recruit, hire, train, promote, and compensate without regard to race, color, religion, creed, sex, gender, national origin, age, disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, reproductive health decision-making, or any other protected status.

Reasonable accommodations are available for qualified applicants with disabilities. If you require assistance with the application process, please contact the Sonsie Team at [e-mail].