Product and Implementation Specialist

Chubb; Friday Harbor (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Chubb is seeking a product-focused professional to own the Basic Book and Travel product portfolio in Friday Harbor, WA. You will coordinate campaigns, manage updates, and align business, operations, and commercial teams to ensure successful launches and ongoing enhancements.

In this role you’ll track requirements, document processes, and work cross-functionally with commercial, operations, and technology teams.

Qualifications

• Experience in product management, project implementation, or commercial coordination.
• Knowledge of commercial and operational processes.
• Strong analytical, organizational, and follow-up skills.
• Ability to work with multiple teams and manage priorities.
• Clear communication and results-oriented mindset.

Responsibilities

• Manage the Basic Book and Travel product portfolio.
• Coordinate the implementation of new sales campaigns, products, changes, and updates requested by commercial teams.
• Track functional and operational requirements related to commercial implementations.
• Ensure proper documentation of processes, workflows, and product specifications.
• Work cross-functionally with commercial, operations, technology, and other relevant teams.
• Validate that implementations meet defined timelines, standards, and business objectives.
• Support the resolution of issues or adjustments arising from commercial operations.
• Monitor product performance and propose improvements when needed.

Skills

Product management

Project implementation

Commercial coordination

Analytical thinking

Teamwork

Organization

Communication

Job description

JOB DESCRIPTION

Responsible for managing Basic Book and Travel products and coordinating commercial area implementations, ensuring the proper execution of product launches, updates, and enhancements, as well as alignment between business, operations, and commercial teams.

Key Responsibilities

• Manage the Basic Book and Travel product portfolio.
• Coordinate the implementation of new sales campaigns, products, changes, and updates requested by commercial teams.
• Track functional and operational requirements related to commercial implementations.
• Ensure proper documentation of processes, workflows, and product specifications.
• Work cross-functionally with commercial, operations, technology, and other relevant teams.
• Validate that implementations meet defined timelines, standards, and business objectives.
• Support the resolution of issues or adjustments arising from commercial operations.
• Monitor product performance and propose improvements when needed.

QUALIFICATIONS

Requirements

• Experience in product management, project implementation, or commercial coordination.
• Knowledge of commercial and operational processes.
• Strong analytical, organizational, and follow-up skills.
• Ability to work with multiple teams and manage priorities.
• Clear communication and results-oriented mindset.

Core Competencies

• Analytical thinking
• Teamwork
• Organization and follow-up
• Effective communication
• Internal customer orientation

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.