Product Analyst II – Order Management System

McCarthy Holdings, Inc.; Newport Beach, Northern (CA, KY); Hybrid; USD 79,000 - 99,000; Full time

Job summary

McCarthy Holdings, Inc. in Newport Beach is seeking a Product Analyst II to translate business needs into actionable OMS requirements, partnering with the Product Lead and technical teams, and owning testing, documentation, data quality, and Tier 2 support.

You will support the transition from YardHub to the target-state OMS, align with Foundry/CMiC processes, and contribute to releases, training, and continuous improvement efforts.

Qualifications

• Bachelor's degree required.
• 3+ years in product management, systems analysis, or similar supporting order management or related processes.
• Strong verbal and written communication, problem-solving, analytical, and stakeholder management skills.
• Solid knowledge of OMS processes and ability to map current/future workflows across orders, fulfillment, billing, catalogs, pricing, and integrations.
• Experience with requirements elicitation, user story writing, process mapping, and practical configuration changes with Product and technical teams.
• Experience with configuration, data validation, testing, Tier 2 support, root cause analysis, and turning incidents into backlog items.

Responsibilities

• Act as SME for OMS workflows across catalogs, pricing, orders, fulfillment, billing, and related processes.
• Collaborate with stakeholders and technical teams to identify improvements for efficiency, data quality, and user experience.
• Translate business needs into requirements, user stories, and acceptance criteria; perform fit-gap analyses and recommend options.
• Maintain OMS configuration and master data; support target-state implementation and transition activities.

Education

Bachelor's degree in business, information systems, supply chain, operations, or a related field

Job description

Product Analyst II - Order Management System

Information Technology - Newport Beach, CA

POSITION SUMMARY

The role translates business needs into actionable requirements, drives solution options in partnership with the Product Lead and technical teams, and takes ownership of testing, documentation, data quality, and Tier 2 support with minimal day-to-day direction. The analyst will support the transition from current-state solutions, including YardHub, to the target-state OMS platform and will help ensure that the OMS remains aligned with Foundry experiences, CMiC financial processes, and other integrated systems.

RESPONSIBILITIES

• Serves as a subject matter expert for OMS workflows spanning catalogs, pricing, requests, orders, fulfillment, billing, and related equipment, materials, and service processes.
• Partners with 02S operations, business stakeholders, Foundry, CMiC, vendors, and technical teams to identify improvements that increase efficiency, visibility, data quality, control, and user experience.
• Translates business needs into requirements, user stories, process maps, acceptance criteria, and configuration specifications; performs fit-gap analysis and recommends solution options with the Product Lead.
• Maintains OMS configuration and master data, and supports target-state implementation and transition activities, including process design, data validation, cutover readiness, and current-state solution replacement.
• Plans and executes configuration changes and testing, including unit, regression, integration, and user acceptance testing; validates cross-system data exchanges and escalates integration or data-ownership issues.
• Maintains product and support documentation and provides structured Tier 2 support, including troubleshooting, root cause analysis, incident coordination, and routing of defects and enhancements into the backlog.
• Monitors usage, exceptions, incidents, data quality, stakeholder feedback, technical debt, and integration risks to identify continuous-improvement opportunities; contributes to releases, training, vendor coordination, and OMS lifecycle health.
  • OMS workflows, configurations, integrations, master data, and documentation are accurate, current, and supportable.
  • Requirements and changes are delivered with low rework, strong test results, and minimal production defects.
  • OMS implementation and transition activities are completed with clear requirements, decisions, dependencies, acceptance criteria, and readiness evidence.
  • Tier 2 OMS issues are resolved within agreed timeframes, with recurring problems addressed through durable solutions.
  • Order, fulfillment, billing, catalog, pricing, and integration data is stable, accurate, and improving based on defined quality checks and exception trends.
  • Stakeholders understand supported OMS processes and view the solutions as usable, reliable, and responsive to operational needs.
  • The Product Lead and Group Product Manager view the Analyst as a dependable partner for OMS discovery, delivery, transition, support, and continuous improvement.

QUALIFICATIONS

• Bachelor's degree in business, information systems, supply chain, operations, or a related field.
• Minimum of three years of experience in product management, systems analysis, business analysis, or a related role supporting order management, fulfillment, equipment, materials, services, or operational processes.
• Strong verbal and written communication, problem-solving, analytical, and stakeholder management skills.
• Solid knowledge of OMS-related business processes and the ability to map current-state and future-state workflows across orders, fulfillment, billing, catalogs, pricing, and integrations.
• Proficiency in requirements elicitation, user story writing, process mapping, and designing practical configuration changes in partnership with Product and technical teams.
• Experience with application configuration, data validation, testing, Tier 2 support, root cause analysis, and converting incidents or feedback into clear backlog items.
• Ability to monitor usage, exception, and incident trends and turn them into actionable insights while partnering effectively with business stakeholders, vendors, and technical teams.

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.

For California locations only, the salary range for this position is: $79,000 - $99,000 depending on location. This does not include a possible bonus and other benefits which can impact total compensation. Compensation offered may vary based on work location, experience, qualifications, specialty, training, and market and business considerations, among other factors.