Product Analyst, Digital Channels — Data-Driven Decisions

Fidelity; Salt Lake City (UT); On-site; USD 85,000 - 125,000; Full time

Job summary

Fidelity is seeking a Product Analyst to help product teams turn ambiguity into clarity by applying data, customer feedback, and operational insights to guide decisions and deliver high-quality digital experiences. You will frame problems as testable hypotheses, define success metrics, and translate business needs into clear requirements and acceptance criteria.

The role emphasizes collaboration across product, technology, and design, with a focus on onboarding and Money Movement capabilities.

Qualifications

• 5+ years of business analysis or related experience in financial services or regulated industries.
• Experience supporting digital products through the full lifecycle from discovery to launch and measurement.
• Strong fundamentals in process modeling, requirements, user stories, and acceptance criteria.
• Data fluency with hands-on use of Excel, BI tools, or similar to generate insights.

Responsibilities

• Bring evidence into decisions by using data, customer feedback, and operational insight to inform product and delivery conversations.
• Frame problems as testable hypotheses, helping teams validate ideas before committing to build.
• Define what success looks like, measure results after launch, and distinguish between what shipped and what was solved.
• Translate product intent and customer/business needs into clear requirements, user stories, process flows, and acceptance criteria.
• Know how our systems and business work — rules, dependencies, workflows, and customer impacts.
• Engage Legal, Risk, and Compliance early so integrity is built into solutions from the start.
• Support backlog refinement, sprint planning, testing, business acceptance, release readiness, and implementation.
• Use AI tools to shorten the path from question to decision, accelerating analysis and improving the quality of what the team knows.

Skills

Data fluency

Excel

BI tools

Systems thinking

Communication

AI tools usage

Problem framing

Ownership mindset

Regulated industry awareness

Stakeholder influence

Education

Bachelor's degree

Master's degree

Tools

Excel

BI tools

Job description

Fidelity is seeking a Product Analyst to help product teams turn ambiguity into clarity by applying data, customer feedback, and operational insights to guide decisions and deliver high-quality digital experiences. You will frame problems as testable hypotheses, define success metrics, and translate business needs into clear requirements and acceptance criteria.

The role emphasizes collaboration across product, technology, and design, with a focus on onboarding and Money Movement capabilities.