Product Analyst: Contact Center IVR & Virtual Agent
Parallon
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Job summary
Parallon seeks a Product Business Analyst to guide strategy and optimize virtual agent and IVR solutions across Parallon and other HCA contact centers. The role emphasizes discovering innovative digital solutions and delivering measurable improvements in containment, resolution, and patient satisfaction.
The analyst translates business needs into actionable requirements, collaborates with IT/Operations, and leads process and data-driven optimization to support contact center performance and cost
Job description
Parallon seeks a Product Business Analyst to guide strategy and optimize virtual agent and IVR solutions across Parallon and other HCA contact centers. The role emphasizes discovering innovative digital solutions and delivering measurable improvements in containment, resolution, and patient satisfaction.
The analyst translates business needs into actionable requirements, collaborates with IT/Operations, and leads process and data-driven optimization to support contact center performance and cost
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