Product Analyst

Insight Global; Wichita (KS); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company in Wichita is seeking an IT Product Support Analyst to provide essential support for custom applications. The role involves troubleshooting complex issues and working closely with IT teams to maintain service level agreements. This is a 6-month contract position requiring in-office presence five days a week.

Qualifications

• Experience supporting critical or custom applications.
• Experience troubleshooting applications with complex integrations.

Responsibilities

• Provide crucial support to custom applications.
• Identify, troubleshoot, and resolve complex technical issues.

Skills

SQL

Troubleshooting

Customer Facing Role

AWS

Tools

Splunk

Denodo

Alteryx

Matillion

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

Position: IT Product Support Analyst

*Anyone that comes from a Support specialist background or technical support or business systems analyst or systems analyst background would work great*

Location: 4111 East 37th Street N. Wichita, KS, local to Wichita.

Duration: 6-month C2H, must be able to work on W2

Salary: 75k- 85k this depends on experience.

Schedule: This is in office 5 days a week.

Must Haves:

• Experience supporting critical or custom applications
• Reading and writing SQL queries
• Experience troubleshooting applications with complex integrations (APIs)
• Experience in a customer facing role, ability to articulate IT issues and the impact to external members
• Experience with AWS technologies (Lambda, S3, Cloudwatch, etc)

Plusses:

• Experience with scheduling and monitoring tools (Splunk, Automic, LogicMonitor, etc) - knowledge of alerting practices
• Familiarity with data integration tools (Denodo, Alteryx, Matillion)

Day to day:

Insight Global is looking to hire an IT Product Analyst to join the team with a customer of ours in Wichita, KS. In this role, you will provide crucial support to custom applications and help proactively identify, troubleshoot, and resolve complex technical issues, and also act as the escalation point to other analysts in the team to troubleshoot complex issues or brainstorming ideas to resolve complex issues. You will be connected to the expected SLAs, responding and resolving issues in a timely manner, working with IT teams to ensure that the monitoring and alerts are in place to help detect things that can impact business SLAs. This is a 6 month contract to hire, and will be local to Wichita, KS.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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