Product Analyst

Pennant Group; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

A leading company in senior living and home health is seeking a Product Analyst to support product development by translating user requirements into actionable tasks while improving operational workflows. The ideal candidate should be detail-oriented and collaborate closely with diverse teams to enhance user experiences and support digital transformation efforts.

Qualifications

• 1-2 years in product, business analysis, or implementation support
• Familiarity with Agile or Scrum methodologies preferred
• Experience in healthcare or enterprise software environments preferred

Responsibilities

• Participate in meetings to document requirements and workflows
• Translate business requirements into user stories
• Support user acceptance testing (UAT) and documentation

Skills

Communication

Organizational Skills

Collaboration

Attention to Detail

Education

Bachelor’s degree in Business, Healthcare, Information Systems, or related field

Tools

Excel

Job description

About the Company

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 180 senior living, home health, hospice, and home care operations across 14 states, and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”:

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters personal and professional excellence and promotes development that leads to continued success.

Summary

The Product Analyst supports product development by gathering and refining user and stakeholder requirements, translating them into actionable development tasks, and assisting in backlog management, documentation, and product testing. This role serves as a liaison between subject matter experts (SMEs), end users, UX designers, and the development team—ensuring the product reflects real-world needs and supports operational goals.

The ideal candidate is passionate about improving operational workflows and user experiences—particularly within a healthcare environment—by helping build tools that are intuitive, reliable, and impactful. This is an excellent opportunity for someone who is detail-oriented, mission-driven, and eager to support digital transformation through technology and process optimization.

Key Responsibilities

Requirements and Backlog Management

• Participate in meetings with SMEs, end users, and stakeholders to document requirements, workflows, and improvement opportunities.

• Translate business requirements into clear, structured user stories and acceptance criteria in the product backlog.

• Maintain backlog by refining, updating, and prioritizing tasks in collaboration with the Product Manager and Development Manager.

• Assist in creating process maps, workflow diagrams, and project documentation as needed.

Collaboration and Communication

• Act as a liaison between end users, SMEs, and the application development team to ensure accurate understanding of needs.

• Coordinate with UX designers to ensure user needs are well represented in wireframes and design decisions.

• Work closely with developers to clarify requirements and resolve questions during the build process.

• Gather informal feedback from stakeholders to help inform product direction and updates.

Agile Process Support

• Participate in Agile ceremonies such as sprint planning and stand ups.

• Ensure developers have the information they need to work efficiently and unblock tasks.

• Document sprint progress and assist with status reporting and coordination.

Testing and Validation

• S upport user acceptance testing (UAT), ensuring features meet user requirements.

• Perform issue triage and coordinate resolution with developers during QA and UAT phases.

• Assist with documentation and internal training materials for product rollouts.

Execution and Support

• Monitor assigned product initiatives to ensure timely progress and follow-up on outstanding items.

• Track tickets, issues, and bugs, working with the development team to resolve them quickly.

• Provide user support during and after rollout, helping teams adopt new tools and features.

• Assist with process improvement efforts by identifying recurring issues or inefficiencies.

Data Analysis and Migration Support

• Support data mapping, cleanup, and translation tasks using Excel or SQL (e.g., Snowflake).

• Collaborate with developers on interim data tools during system migrations.

• Assist in tracking data issues and ensuring clean integration with downstream systems.

Qualifications

• Bachelor’s degree in Business , Healthcare, Information Systems, or a related field.

• 1– 2 years of experience in product, business analysis, or implementation support.

• Strong written and verbal communication skills .

• Familiarity with Microsoft Office applications, including a strong working knowledge of Excel.

• Familiarity with Agile or Scrum methodologies preferred.

• Strong organizational and task management skills with high attention to detail.

• Experience in healthcare or enterprise software environments is preferred.

Working Style

• Highly collaborative; works closely with Product Managers, Developers, UX Designers, and Stakeholders.

• Proactive in identifying blockers, surfacing issues, and supporting continuous improvement.

• Adaptable and responsive to evolving team needs and project priorities.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the Product Manager . It is not an exhaustive list of skills, duties, responsibilities, or working conditions associated with the position.

Compensation: $55,000 - $70,000

Type: Full-Time

Location: Remote

Pennant Service Center

1675 E. Riverside Drive, #150

Eagle, ID 83616

www.pennantgroup.com

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.