Product Analyst

Blue Cross Blue Shield Association; Washington (District of Columbia); Hybrid; USD 81,000 - 117,000; Full time

Job summary

Blue Cross Blue Shield Association in Washington, DC seeks a Product Analyst to partner with product leaders and engineering teams to drive data-informed strategy and shape roadmaps. You will translate requirements into user stories, develop dashboards, and track KPIs to provide actionable insights and guide product decisions.

You will collaborate across functions to deliver new product experiences, ensure customer needs are met, and maintain strong governance with SOC 2 and HIPAA

Qualifications

• Bachelor's degree in Computer Science, Engineering, Economics, Mathematics, Business, or related field
• Master’s preferred

Responsibilities

• Translate business requirements into user stories and technical features.
• Develop dashboards, reports, and analyses (Tableau preferred) to provide stakeholders with actionable insights.
• Define and track KPIs across the product portfolio, measuring performance and adoption.
• Conduct customer behavior analysis using product analytics tools to inform roadmap decisions.
• Work directly with product managers, business leaders, and engineering teams to deliver new product experiences and enhancements.
• Collaborate with design and stakeholders to define user acceptance criteria.
• Support client-facing activities tied to product lifecycle, ensuring product features align with customer needs.
• Conduct competitive landscape and market analysis to identify trends, risks, and opportunities.
• Use data to identify problems worth solving and propose solutions that align with customer and business needs.
• Independently navigate ambiguity, test hypotheses, and recommend product improvements based on evidence.
• Share insights with senior product leaders to influence roadmap prioritization.
• Demonstrate adaptability and a growth mindset in learning new tools, frameworks, and approaches.
• Follow BHI’s compliance practices, including SOC 2, HIPAA, and secure data handling standards.
• Contribute to documentation and audit-readiness activities as part of product governance.

Skills

SQL

Tableau

Healthcare data

Analytical thinking

Communication

SOC 2 compliance

Education

Bachelor's degree

Master's degree preferred

Tools

Tableau

Job description

Job Description Summary:

We are seeking a Product Analyst to partner with product managers, directors, and engineering teams to drive data-informed product strategy. This role bridges business and technical domains, transforming requirements into user stories, conducting in-depth analysis, and delivering insights that shape product roadmaps. The Product Analyst will use data, visualization, and market research to identify opportunities, optimize product experiences, and ensure BHI delivers value to customers across our portfolio.

Responsibilities include but are not limited to:

• Translate business requirements into user stories and technical features that enable development teams to build impactful functionality.

• Develop dashboards, reports, and analyses (Tableau preferred) to provide stakeholders with actionable insights.

• Define and track KPIs across the product portfolio, measuring performance and adoption.

• Conduct customer behavior analysis using product analytics tools to inform roadmap decisions.

• Work directly with product managers, business leaders, and engineering teams to deliver new product experiences and enhancements.

• Collaborate with design and stakeholders to define user acceptance criteria.

• Support client-facing activities tied to product lifecycle, ensuring product features align with customer needs.

• Conduct competitive landscape and market analysis toidentifytrends, risks, and opportunities.

• Use data toidentifyproblems worth solving and propose solutions that align with customer and business needs.

• Independently navigate ambiguity, test hypotheses, and recommend product improvements based on evidence.

• Share insights with senior product leaders to influence roadmap prioritization.

• Demonstrate adaptability, initiative, anda growthmindset in learning new tools, frameworks, and approaches.

• Follow BHI’s compliance practices, including SOC 2, HIPAA, and secure data handling standards.

• Contribute to documentation and audit-readiness activities as part of product governance.

The posting range for this position is:

80,900.00 - 117,275.00

Required Education, Certifications and Experience:

Education

• Bachelor’s degree in Computer Science, Engineering, Economics, Mathematics, Business, or related field
• Master’sPreferred

Experience

• 5+yearsof experience in product analysis, business analysis, or related analytics roles
• Client-facing experience articulating design and methodology while extracting and incorporating feedback into product definitions.
• Product owner / analyst experience preferred.
• Healthcare consulting experience strongly preferred

Knowledge Skills and Abilities

• Proficiencyin SQL (aggregate functions, joins) and data visualization tools (Tableau preferred). Experience in SaaS or API-driven product environments and with healthcare data/analytics. Strong problem-solving and critical thinking skills; comfort working with ambiguous inputs. Excellent written and verbal communication skills, withabilityto present insights to technical and non-technical stakeholders. Familiarity with SOC 2 compliance and data governance requirements.
• Ability to define product requirements with demonstrable client value.
• Ability to assess and translate customer needs into product requirements by identifying underlying business objectives, challenging assumptions, and ensuring proposed solutions deliver measurable value.
• Preferred: Demonstrates AI literacy and an understanding of generative AI tools, including appropriate business applications and limitations.

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The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.This job is also eligible for annual bonus incentive pay.

We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.