Product Analyst

Aeropay Payments, Inc.; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Maternity/Paternity Leave

401(k) Match

Flexible PTO

Job summary

Aeropay Payments, Inc. is seeking a Product Analyst to illuminate product decisions through data, experiments and dashboards.

You will define KPIs with product teams, analyze user and merchant data, and uncover where the experience breaks down to drive actionable improvements. Responsibilities include running A/B experiments, monitoring end-to-end funnels, analyzing user behavior, and presenting findings to executives.

Qualifications

• 1–3 years of experience in product analytics or related role.
• Hands-on querying of event logs and product data.
• Experience building dashboards and sharing insights with cross-functional teams.
• Solid understanding of hypothesis testing and sampling bias.
• Ability to translate data into actionable recommendations and present to stakeholders.

Responsibilities

• Experimentation: set up controlled A/B tests to assess new features.
• Funnel & cohort analysis: monitor user journey from acquisition to retention.
• User behavior deep dives: identify obstacles to the user experience.
• KPI definition: work with product managers to define and report metrics.
• Executive & cross-functional presentation: communicate findings and impact.

Skills

SQL querying

BI dashboards

A/B testing

Analytical communication

User analytics

Tools

Tableau

Looker

Metabase

Job description

Product Analyst

Reports to: Head of Product

FLSA Status: Exempt

About Us:

Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay.

Aeropay is redefining what it means to pay—and get paid—by bank.

Position Overview:

The Product Analyst is the analytical engine behind Aeropay's product decisions, running experiments and digging into user and merchant data to understand how people move through our platform. This role plays a crucial part in shaping the roadmap, from defining KPIs with product managers to uncovering where the user experience breaks down and recommending fixes. We're looking for a detail-oriented, curious thinker who's as comfortable in SQL and dashboards as they are translating findings into clear, actionable recommendations.

Key Responsibilities:

Experimentation

• Validate hypotheses by setting up controlled A/B experiments to see how users respond to new features or UI changes

Funnel & Cohort Analysis

• Monitor the entire user journey from acquisition through activation and retention, surfacing trends across cohorts

User Behavior Deep Dives

• Analyze qualitative and quantitative data to identify obstacles to the user experience

KPI Definition

• Collaborate with product managers to define, track and report on performance metrics

Merchant Data Analysis

• Analyze merchant data and recommend solutions to improve merchant outcomes and platform performance

Executive & Cross-Functional Presentation

• Present findings, experiment results and recommendations to internal teams and executive stakeholders in a clear, digestible way, connecting the data back to business impact

Qualifications:

• 1-3 years of experience in a product analytics or related role
• Proven, hands‑on experience querying user event logs and extracting product data
• Experience with BI tools such as Tableau, Looker and/or Metabase to build dashboards and share insights with cross‑functional teams
• Solid understanding of hypothesis testing, statistical significance and sampling bias to interpret experiments accurately
• Deep understanding of user experience and the ability to connect raw data with real‑world user needs
• Strong communication skills, with the ability to translate data into clear, actionable recommendations and confidently present findings to internal teams and executive stakeholders

Working Location, Compensation & Benefits:

• This role is expected to be in office at Aeropay’s downtown Chicago HQ weekly from Monday through Thursday
• Salary Range: $65K - $80K base salary (DOE)
• Benefits Offered:
  • Comprehensive Medical, Dental & Vision Coverage
  • Maternity/Paternity Leave
  • 401(k) Employer Match
  • Flexible PTO

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Aeropay is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation and the overall success of our business. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, parental status, genetic history, political affiliation or any other status protected by the laws or regulations in the locations in which we operate.