Key Supervisor - Lexington

Dover Saddlery; Lexington (VA); On-site; USD 16,531 - 22,041; Part time

Job summary

Dover Saddlery in Lexington, VA, is seeking a Customer Service Associate to provide exceptional service and assist customers with their purchases. You will be responsible for greeting customers, processing payments, and maintaining an organized sales floor.

The ideal candidate should have English equestrian experience, strong communication skills, and the ability to work as part of a team. Flexibility in scheduling is essential, as shifts may include evenings and weekends.

Qualifications

• Must have English equestrian experience.
• Basic understanding of sales principles and customer service practices.
• Ability to read, write and effectively communicate with customers.

Responsibilities

• Greet customers and provide exceptional customer service experience.
• Process payments by totaling purchases.
• Assist with store upkeep and ensure proper customer service standards.
• Overseeing retail staff in the absence of the store manager.

Skills

English equestrian experience

Customer service practices

Communication skills

Interpersonal skills

Teamwork

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Lexington 009 - Lexington, VA 24450

Job Summary: Responsible for providing customers with prompt and courteous service and assistance, replenishing, and stocking merchandise, and keeping the sales floor clean, neat, and fully organized. Key supervisors are responsible for properly opening and closing the store and overseeing retail staff in the absence of the store manager.

Responsibilities

• Greet customers and provide exceptional customer service experience
• Answer questions, suggest promotional items and provide product information
• Process payments by totaling purchases; processing checks, cash and store or other credit cards.
• Process customer refunds courteously and professionally.
• Process merchandise shipments
• Assist with store upkeep
• Properly opening and closing the store for business, including:
  • Cash register reconciliation
  • Filing appropriate daily/nightly paperwork
  • Disarming/Arming alarms as appropriate
  • Securing cash and checks
• Overseeing retail staff in the absence of the store manager
• Ensure proper customer service standards on the sales floor and guiding the retail employees
• Basic retail inventory management, processing incoming shipments, maintaining an organized salesfloor and supporting outgoing shipments
• Provide employee oversight and support a safe and proper work environment
• Perform other duties as assigned

Qualifications

• Must have English equestrian experience
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers, and management
• Telephone etiquette
• Ability to multi-task, while being attentive to customers
• Ability to work as part of a team and take initiative independent of direct supervision
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
• Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
• High school diploma or equivalent, or in pursuit of a diploma
• Team Player
• Problem Solving