Produce Sales Associate | Fresh Produce & Customer Service

Food Lion; New Bern (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Food Lion in New Bern, NC is seeking a Produce Department Associate to deliver quality customer service, maintain product displays, and ensure standards are followed. You will help unload trucks, assist with ordering and inventory, and support a fast-paced retail environment.

The role emphasizes friendly customer interactions, adherence to safety guidelines, and teamwork with store staff. Applicants should be able to lift up to 50 lbs, stand for long periods, and wear the required uniform.

Qualifications

• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without accommodations.

Responsibilities

• Provide friendly, fast, and accurate customer service in the Produce Department.
• Unload trucks and assist with ordering, receiving and display of merchandise.
• Adhere to company policies, safety guidelines and standard practice.
• Follow Food Lion safety and workplace guidelines and report accidents to the Manager on Duty.
• Wear the Food Lion uniform and name badge when on duty and maintain a neat appearance.
• Complete CBT training and assigned courses as required.
• Other duties as assigned by management.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 552066
Address: USA-NC-New Bern-1214 S Glenburnie Rd
Store Code: Store 00825 Produce/Perishable (7215608)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Provide quality customer service within the Produce Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.

DUTIES AND RESPONSIBILITIES

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Unload trucks for the Produce Department
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned"

QUALIFICATIONS

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations"

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances"
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time"

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.