Produce Manager

MUM LLC; Madison (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

MUM LLC in Madison, Wisconsin seeks an experienced Produce Manager to oversee all operations of the Produce Department, lead staff, drive sales and profitability, and ensure product quality and freshness.

You will manage inventory, coordinate with vendors, maintain sanitation and safety standards, and deliver outstanding customer service while keeping refrigerated cases well stocked. The role requires strong leadership, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• 3+ years supermarket produce leadership experience.
• Knowledge of fresh produce handling, merchandising, and inventory.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Detail-oriented with high integrity and self-motivation.
• Ability to work in fast-paced environment with accuracy.
• Able to meet physical demands including lifting and standing in refrigerated environments.

Responsibilities

• Lead Produce Department staff to meet sales and profit goals.
• Monitor attendance, punctuality and policy compliance.
• Recruit, train, coach, evaluate, and develop staff.
• Maintain inventory and place orders to prevent shrink.
• Oversee receiving, pricing, and POS accuracy.
• Ensure freshness and proper rotation of products.
• Keep refrigerated cases stocked and visually appealing.
• Respond to safety concerns and spills promptly.
• Deliver excellent customer service and resolve concerns.
• Participate in training to improve leadership and operations.

Skills

Produce management

Leadership

Inventory management

Customer service

Analytical skills

Communication

Attention to detail

Problem solving

Team coaching

Job description

We are seeking an experienced and motivated Produce Manager to oversee all operations within our Produce Department. The Produce Manager is responsible for leading department staff, driving sales and profitability, ensuring product quality and freshness, maintaining inventory levels, and delivering exceptional customer service. This role requires strong leadership, attention to detail, knowledge of produce operations, and a commitment to maintaining a clean, safe, and well-stocked department.

Key Responsibilities

• Lead, supervise, and support Produce Department team members to achieve departmental sales and profit goals.
• Monitor employee attendance, punctuality, and compliance with company policies and procedures.
• Recruit, train, coach, evaluate, and develop new and existing employees.
• Order produce merchandise and supplies to maintain appropriate inventory levels while minimizing shrink and out-of-stock conditions.
• Oversee receiving operations to ensure accurate counts, billing, product quality, pricing, and compliance with store receiving procedures.
• Maintain product freshness through proper rotation, handling, and merchandising practices.
• Ensure refrigerated cases, wet racks, and display areas are fully stocked, properly faced, and visually appealing.
• Verify that all product pricing, signage, and Point-of-Sale (POS) information are accurate and up to date.
• Monitor inventory levels, product movement, and consumer demand to maximize sales and profitability.
• Work closely with vendor representatives and provide recommendations to store management.
• Handle damaged, spoiled, and unsaleable merchandise while controlling department shrink.
• Maintain high standards of sanitation, housekeeping, food safety, and regulatory compliance.
• Ensure prompt response to safety concerns, spills, broken containers, and other potential hazards.
• Deliver outstanding customer service by assisting customers and resolving concerns in a professional manner.
• Participate in training and professional development programs to enhance leadership and operational effectiveness.

Qualifications

• Minimum of 3 years of supermarket produce management or produce department leadership experience preferred.
• Comprehensive knowledge of fresh produce products, handling procedures, merchandising, and inventory management.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Self-motivated with a high level of integrity and attention to detail.
• Strong mathematical and analytical skills for inventory control, ordering, and department performance management.
• Ability to work in a fast-paced environment while maintaining quality and accuracy.
• Ability to meet the physical demands of the position, including lifting, standing, bending, and working in refrigerated environments.