Produce Lead Clerk

La Montanita Food Cooperative; Santa Fe (NM); In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

La Montañita Food Cooperative in Santa Fe, NM seeks a Produce Lead Clerk to deliver outstanding customer service while managing produce processing, stocking, and merchandising. You will ensure cleanliness, safety, and appealing displays and assist other departments as needed to maintain store standards.

The role emphasizes welcoming customers, accurate product labeling, and adherence to safety and wellness guidelines. ServSafe certification is required or obtainable within one month.

Competenze

• High School diploma or GED.
• Customer service cycle experience.
• Able to obtain ServSafe certification if not currently certified.
• Knowledge of safety policies and procedures.
• Ability to adhere to safety and wellness guidelines.

Mansioni

• Process, cut, package, label and merchandize produce to quality standards.
• Maintain cleanliness, safety and appealing displays.
• Assist other departments as needed for safety and cleanliness.
• Provide friendly, helpful customer service and greet customers.
• Support inventory counts and store cleanliness.
• Open/close procedures and regulatory compliance.
• Follows department procedures for processing losses, invoices, discrepancies.

Conoscenze

Customer service

Communication skills

Teaching others

Food safety certification

Regulatory & safety policies

Safety guidelines

Interpersonal skills

Integrity & professionalism

Problem solving

Adaptability

Dependability

Diversity & inclusion

Professional appearance

Descrizione del lavoro

Description

The Produce Lead Clerk is first and foremost responsible for customer relations and satisfaction. The Produce Lead Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all produce processing (cutting, packaging and merchandising), sanitation, safety, and stocking procedures on all fresh produce products (fruits, wet vegetables, and dry vegetables) while removing expired products from displays. Most importantly, the Produce Lead Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises produce products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenish products to ensure freshness and visibility.
• Maintains a working knowledge of all produce products as well as non-produce items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Maintains accurate and attractive signage within your department.
• Keeps the department orderly and clean.
• Helps customers make product selections by answering questions and providing information about all produce items.
• Ensures accurate and sanitary product processing, packaging labeling, dating, and pricing according to department procedures.
• Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Follows proper procedures for opening and closing.
• Maintains and updates as needed ServSafe® certification.

Lead Responsibilities:

• Under the direction of the department team leader, coordinates, evaluates, and ensures completion of daily tasks of department clerks to the standards and expectations.
• Notifies the department management promptly of department team member performance concerns or potential policy violations.
• Monitors and ensures that staff keep work areas neat, clean and orderly.
• Contacts department management and Store Support for assistance as needed.
• Serves and acts a role model, provides, and ensures customers receive prompt, friendly and courteous service in a professional manner.

Requirements

ATTRIBUTES & QUALIFICATIONS

• High School diploma or GED.
• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Capable of teaching others positively and constructively.
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of regulatory and safety policies and procedures.
• Ability to adhere and follow safety and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Professional appearance and manner.