Deli Assistant Department Team Leader

La-Montanita-Food-Cooperative; Santa Fe (NM); On-site; USD 40,000 - 55,000; Full time

Job summary

La Montañita Food Cooperative in Santa Fe, NM seeks a Deli Assistant Department Team Leader to oversee daily deli operations, mentor staff, and ensure exceptional customer experiences. You will manage product knowledge, pricing, and compliance while maintaining high service standards and safety practices.

Responsibilities include training, scheduling, inventory control, and collaborating with the Deli DTL to meet labor, margin, and sales goals.

Qualifications

• High School diploma or GED required.
• Minimum of three years in customer service.
• Two years in food service purchasing, preparation, or merchandising perishable products.
• Knowledge of products, pricing, merchandising and inventory management.
• Excellent interpersonal and communication skills; able to train others.
• Proficient math skills for financial performance and inventory control.
• Food safety certification; willingness to complete within 1 month if not certified.
• Ability to lead, prioritize, delegate and adapt to changes.

Responsibilities

• Under Deli DTL direction, ensure department operates effectively and meets standards.
• Develop, communicate, and evaluate operating standards; adjust as needed.
• Provide timely communication with Deli DTL about issues and opportunities.
• Supervise team performance and support performance management per policies.
• Model supportive leadership, teamwork, and motivation to reach goals.
• Create and facilitate trainings to build skills of team members.
• Ensure new hires are trained appropriately.
• Order, receive, and merchandise products following guidelines.
• Maintain knowledge of deli and non-deli items to assist customers.
• Ensure proper processing, packaging, labeling, dating and pricing.
• Create an welcoming environment and deliver excellent customer service.
• Adhere to all regulations for freshness, safety, sanitation and weights.
• Maintain ServSafe certification for staff and self.

Skills

Customer service

Leadership

Training

Communication

Inventory management

Food safety

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description

The Deli Assistant Department Team Leader (ADTL) is responsible for overseeing and directing all aspects of the department operations in the absence of and per the direction of the Deli Department Team Leader. The Deli Assistant Department Team Leader (ADTL) is responsible for ensuring an excellent experience for customers in the Deli Area. The customer experience revolves around providing high quality products and service selections, in-depth knowledge of products and tends and consistently providing excellent customer service. The Deli ADTL works under the guidance of the Deli DTL working with team members ensuring performance criteria of the department are being meet and exceeded in areas such as labor budgets, margin, sales goals and team member training. This position upholds management best practices, develops and mentors department team members, adheres to labor and food safety guidelines, and ensures compliance with policy and procedures by establishing clear expectations in a manner that upholds the values of La Montañita Food Cooperative.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Under the direction of the Deli DTL, ensures the department operates effectively and efficiently; facilitates day-to-day operation and guarantees performance standards are met and that team members consistently work towards their ideal and peak performance.
• In collaboration with the Deli DTL creates, develops, communicates, implements, audits, and evaluates operating standards and procedures and makes adjustments as needed.
• Provides adequate and timely communication with the Deli DTL in regards to problems/concerns, opportunities, recognition, and other matters of importance.
• Supervises work performance and conduct of team members and supports the performance management practices as needed and in accordance with policies, procedures, labor and legal guidelines.
• Models behaviors that support the values, through supportive and participatory leadership, promoting cooperation, team building, and motivating team members to achieve goals.
• Helps create and facilitates trainings for team members that enhance and build upon their skills, knowledge and abilities.
• Ensures new hires are trained appropriately and effectively.
• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Maintains a working knowledge of all deli products as well as non-deli items throughout the store to respond to customers to ensure they get the products they want and need.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Maintains and updates as needed ServSafe® certification for department team members and self.

Requirements

REQUIRED QUALIFICATIONS & ATTRIBUTES:

• High School diploma or GED.
• Minimum of three (3) years’ previous Customer service skills (able to complete the full customer service cycle).
• Minimum of two (2) years’ years’ previous experience in food service purchasing, preparation, or merchandising perishable products.
• Knowledge of products, buying, pricing, merchandising, and inventory management.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others positively and constructively.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Food safety certification. If not currently certified, will commit to completing certification within 1 month.
• Demonstrates decision-making ability, leadership skills, and ability to prioritize and delegate.
• Experience with email, Microsoft Office, and operations-related applications.
• Demonstrates excellent interpersonal and communication (oral and written) skills and able to communicate with individuals of diverse backgrounds and experiences.
• Effectively present information in one-to-one and small group situations to customers and other employees.
• Strong attention to detail and ability to follow written and verbal instructions.
• Ability to adhere and follow safety, regulatory, and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Excellent ability to prioritize and multi-task with attention to detail.
• Professional appearance and manner.