Produce Lead Clerk

Kroger.com - Milan; Ann Arbor (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Produce Department Supervisor to create exceptional customer experiences through outstanding service. This role involves managing daily operations, ensuring compliance with safety regulations, and fostering a collaborative environment among associates. The ideal candidate will have strong communication skills and a passion for delivering quality service. Join a team that values respect, integrity, and inclusion, and play a key role in maintaining a welcoming atmosphere for customers while achieving sales goals. If you have a knack for leadership and a love for fresh produce, this opportunity is perfect for you.

Qualifications

• Must be 18 years or older with effective communication skills.
• Knowledge of basic math and ability to handle stress is essential.

Responsibilities

• Ensure compliance with safety and food regulations.
• Train and develop associates while managing customer volume.
• Maintain quality and freshness of produce items.

Skills

Effective communication skills

Basic math skills

Stress management

Education

High school diploma or equivalent

Job description

Job Description:
Create outstanding customer experiences through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Produce department. Support the day-to-day functions of the Produce operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities:

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Establish performance goals for the department and empower associates to meet or exceed targets through collaboration and teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Help to train and develop associates on the performance of their job including inventory, stocking, CAO, Key Retailing and other aspects of job.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and recommending products sold within the department and throughout the store.
• Offer product samples.
• Inform customers of produce specials.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Utilize Fresh Insights to ensure proper sell-through and shrink reduction.
• Recommend produce items to customers to ensure they get the products they want and need.
• Develop and implement a department business plan to achieve desired results.
• Work in refrigerated areas for hours at a time and regularly lift up to 50 pounds.
• Implement a merchandising promotional plan for the department.
• Keep all department associates current with present, future, seasonal and special ads.
• Help to monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Help to ensure price integrity including shelf tags and promotional signs.
• Assist in the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications:

Minimum:

• 18 years of age.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Desired:

• Management experience preferred.
• Produce experience.