Produce Experience Specialist

The Kroger Co.; Rancho Cucamonga (CA); On-site; USD 19,000 - 23,000; Full time

Job summary

The Kroger Co. in Rancho Cucamonga, CA is seeking a customer-focused team member to deliver outstanding service and maintain a safe, clean store environment.

You will assist the department manager in achieving sales and profit goals while upholding Kroger's values and the Customer 1st strategy. Respond to customer questions, promote brands, stock and inventory department merchandise, and ensure product quality and freshness.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales and profit goals.
• Monitor quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Model the 3A’s of Friendly: acknowledge, assist and appreciate customers.
• Promote Corporate Brands to customers.
• Create an environment where customers feel welcome, important and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions and make suggestions.
• Assist with the preparation produce platters/trays.
• Inform customers of produce specials.
• Recommend items to ensure customers get what they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Review/inspect products for quality and freshness and take action on those items.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying management.
• Practice preventive maintenance by inspecting equipment and notifying management of needed repairs.
• Notify management of accidents.
• Report safety risks or illegal activity to store management.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Stress management

Effective communication

Basic math

Food handlers permit

Job description

The Kroger Co. in Rancho Cucamonga, CA is seeking a customer-focused team member to deliver outstanding service and maintain a safe, clean store environment.

You will assist the department manager in achieving sales and profit goals while upholding Kroger's values and the Customer 1st strategy. Respond to customer questions, promote brands, stock and inventory department merchandise, and ensure product quality and freshness.