Produce Dept Lead: Customer Experience Champion

Kroger; Marana (AZ); On-site; USD 37,000 - 52,000; Full time

Job summary

Kroger in Marana, AZ is seeking a team-oriented individual to manage the Produce department operations, ensuring an outstanding customer experience and safe, clean environment. You will drive sales, monitor quality, manage scheduling, and train associates, while aligning with company standards and promotions.

The role emphasizes collaboration with store management, adherence to safety, and accurate inventory and price changes, supporting department budgets and profitability.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Inform customers of produce specials and offer product samples to help customers discover new items.
• Review/inspect products for quality and freshness and take appropriate action.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.

Skills

Communication skills

Math basics

Stress management

Food handler permit

Education

High School Diploma or GED

Management experience

Produce/retail experience

Second language

Job description

Kroger in Marana, AZ is seeking a team-oriented individual to manage the Produce department operations, ensuring an outstanding customer experience and safe, clean environment. You will drive sales, monitor quality, manage scheduling, and train associates, while aligning with company standards and promotions.

The role emphasizes collaboration with store management, adherence to safety, and accurate inventory and price changes, supporting department budgets and profitability.