Produce Department Lead: Elevate Customer Experience

Quality Food Centers; Mill Creek (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Quality Food Centers in Mill Creek, CA is hiring for a Produce Department role focused on delivering outstanding customer service and maintaining a safe, clean environment. You will monitor department duties, train associates, and help drive sales while upholding quality standards.

The position requires effective communication, basic math, and a professional approach to safety and inventory. Prior produce/retail experience is preferred.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.
• High School Diploma or GED (preferred).
• Any management experience (preferred).
• Any produce/retail experience (preferred).
• Second language (speaking, reading and/or writing) (preferred).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate information to associates about company, department, and jobs.
• Establish goals and empower associates to meet targets via teamwork.
• Develop scheduling to manage customer volume.
• Train associates and participate in performance appraisals.
• Create an environment where customers feel welcome and appreciated.
• Inform customers of produce specials and offer samples.
• Review products for quality and freshness and take action.
• Develop and implement a department business plan to reach results.
• Create and execute promotions with store management.
• Educate associates about promotions affecting the department.
• Prepare seasonal critiques for sales/merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist in budgeting, expense control, and P&L reviews.
• Schedule price changes by updating shelf tags/signs.
• Plan inventory, monitor stock, and train on CAO.
• Ensure proper temperatures and maintain logs.
• Reinforce safety procedures and report issues.
• Report safety risks and any illegal activity.
• Adhere to laws and company guidelines.
• Work cooperatively in fast-paced environment and manage conflicts.
• Handle customer and business information with honesty.
• Provide support for minors, special needs individuals, and/or older adults.
• Perform essential job functions with/without accommodation.

Skills

Excellent communication

Basic math

Stress management

Customer service

Education

High School Diploma or GED

Job description

Quality Food Centers in Mill Creek, CA is hiring for a Produce Department role focused on delivering outstanding customer service and maintaining a safe, clean environment. You will monitor department duties, train associates, and help drive sales while upholding quality standards.

The position requires effective communication, basic math, and a professional approach to safety and inventory. Prior produce/retail experience is preferred.