Produce Customer Service & Stock Associate

Food Lion; New Castle (DE); On-site; USD 29,000 - 36,000; Full time

Job summary

Food Lion is seeking a Produce Department Associate to provide quality customer service and maintain department standards. You will help with ordering, receiving, preparation, conditioning and merchandising to maximize sales and minimize shrink.

The role emphasizes friendly customer interaction, adherence to safety guidelines, and teamwork with store staff. Training courses and a neat uniform are required.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, and customer service skills.
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Unload trucks for the Produce Department.
• Understand and use company tools such as ACIS and CAO.
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state and federal regulations.
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties as assigned

Skills

Customer service

Communication

Teamwork

Adaptability

Multitasking

Education

High school diploma or equivalent

Tools

ACIS inventory system

CAO ordering system

Job description

Food Lion is seeking a Produce Department Associate to provide quality customer service and maintain department standards. You will help with ordering, receiving, preparation, conditioning and merchandising to maximize sales and minimize shrink.

The role emphasizes friendly customer interaction, adherence to safety guidelines, and teamwork with store staff. Training courses and a neat uniform are required.