Produce Specialist: Fresh, Customer‑First Service

Food Lion; Monrovia (MD); On-site; USD 22,000 - 32,000; Full time

Job summary

Food Lion is seeking a team-oriented individual to provide quality customer service in the Produce Department. You will help maintain standards, maximize sales through excellent service, and minimize shrink through proper practices in a fast-paced retail setting.

The role requires handling unloading, inventory tools, safety guidelines, and adherence to company policies. A high school diploma and strong communication skills are preferred.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills
• Ability to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Unload trucks for the Produce Department
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Problem solving

Willingness to learn multiple tasks

Education

High school diploma or equivalent

Job description

Food Lion is seeking a team-oriented individual to provide quality customer service in the Produce Department. You will help maintain standards, maximize sales through excellent service, and minimize shrink through proper practices in a fast-paced retail setting.

The role requires handling unloading, inventory tools, safety guidelines, and adherence to company policies. A high school diploma and strong communication skills are preferred.