Produce & Customer Experience Specialist

Kroger Family of Companies; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Phoenix, AZ is seeking team players to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales goals and help customers with product questions and recommendations.

Responsibilities include promoting corporate brands, stocking and labeling merchandise, and ensuring product quality and safety. A positive attitude and ability to work in a fast-paced setting are essential.

Qualifications

• Effective communication skills
• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
• Gain and maintain knowledge of products sold within the department and respond to questions
• Assist with the preparation produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by inspecting equipment and notify appropriate department or store manager of any items needing repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Second language

Education

Current food handlers permit

Job description

Kroger Family of Companies in Phoenix, AZ is seeking team players to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales goals and help customers with product questions and recommendations.

Responsibilities include promoting corporate brands, stocking and labeling merchandise, and ensuring product quality and safety. A positive attitude and ability to work in a fast-paced setting are essential.