Produce Clerk

Kroger.com - Milan; Ann Arbor (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the grocery sector is seeking dedicated associates for their produce department. The role involves interacting with customers, ensuring product quality, and creating an inviting shopping experience. Successful candidates will be customer-focused and exhibit strong teamwork and communication skills.

Qualifications

• Strong customer service skills to assist customers effectively.
• Effective communication ability with associates and customers.
• Team player attitude, able to help and collaborate with others.

Responsibilities

• Promote trust and respect among associates.
• Assist customers with inquiries regarding products.
• Prepare and label merchandise appropriately.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Responsibilities:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Assist with the preparation of produce platters/trays.
• Inform customers of produce specials.
• Recommend items to customers to ensure they get the products they want and need.
• Prepare, package, label, and inventory merchandise adequately.
• Review and inspect products for quality and freshness, taking appropriate action as needed.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Ensure proper temperatures in cases and coolers are maintained, and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of repairs needed.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some behaviors necessary for success include:

• Puts the Customer First - Anticipates customer needs, champions the customer, acts with customers in mind, exceeds expectations, and gains trust and respect.
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people, helps them understand change, provides and seeks feedback, and actively listens.
• Achieves Results Through Teamwork - Values diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish goals.
• Leads Through Positive Influence - Demonstrates strong character, builds partnerships, balances work and personal life, takes responsibility for development, and models leadership qualities such as motivation, inspiration, passion, and trust.
• Coaches and Develops Others - Cares about associates, builds effective teams, helps people excel, values diversity, and provides constructive feedback.
• Leads Change and Innovation - Challenges the status quo, embraces technology, generates creative ideas, champions process improvements, gathers input from others, and exercises good judgment.