Proctor

TEEMA; Everett (WA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading staffing agency is seeking a candidate in Everett, WA to monitor test takers during electronic testing sessions. Key responsibilities include assisting instructors, managing testing area compliance, and maintaining schedules. The ideal candidate will have at least one year of customer service experience and technical aptitude in software applications. This role may require working all shifts with advance notice.

Qualifications

• Minimum of one year of experience in customer service.
• Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.
• Strong interpersonal, communication, and organizational skills.

Responsibilities

• Sit in a room at one of 3 facilities and monitor test takers.
• Help instructors and represent client as first point of contact for students in electronic testing sessions.
• Maintain assigned testing area’s schedules and monitor compliance guidelines.

Skills

Customer service experience

Technical aptitude with PC

Strong interpersonal skills

Strong communication skills

Organizational skills

Ability to work independently

Tools

Microsoft Excel

Job description

Job Description

Responsibilities:

• Sit in a room at one of 3 facilities and monitor test takers
• Help instructors
• Work all 3 shifts – will have advance notice for 2nd/3rd shift and they already have several eTesters who prefer 3rd shift
• Represent client as first point of contact for students in electronic testing sessions
• Adaptability and responsiveness to client requirements and requests for assistance
• Maintain assigned testing area’s schedules, equipment, communications and risks/constraints
• Monitor testing area by checking‑in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre‑requisites and pre‑work checks and post‑session room cleanup
• Provide status updates to the Delivery Services Manager weekly, or more frequently, if necessary
• Escalate any issues to the Delivery Services Manager in a timely manner
• Stay abreast of content requirements in the agreed subject matter areas
• Help assist instructors in classes, including handing out papers, helping students with computers and safety in the lab. If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire

Skills and Knowledge Requirements

• Minimum of one year of experience in customer service
• Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel
• Strong interpersonal, communication, and organizational skills
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Job Description




Responsibilities:





• Sit in a room at one of 3 facilities and monitor test takers


• Help instructors


• Work all 3 shifts – will have advance notice for 2nd/3rd shift and they already have several eTesters who prefer 3rd shift


• Represent client as first point of contact for students in electronic testing sessions


• Adaptability and responsiveness to client requirements and requests for assistance


• Maintain assigned testing area’s schedules, equipment, communications and risks/constraints


• Monitor testing area by checking‑in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre‑requisites and pre‑work checks and post‑session room cleanup


• Provide status updates to the Delivery Services Manager weekly, or more frequently, if necessary


• Escalate any issues to the Delivery Services Manager in a timely manner


• Stay abreast of content requirements in the agreed subject matter areas


• Help assist instructors in classes, including handing out papers, helping students with computers and safety in the lab. If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire





Skills and Knowledge Requirements





• Minimum of one year of experience in customer service


• Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel


• Strong interpersonal, communication, and organizational skills


• Ability to work independently or as a team


• Strong customer service skills





Company Description




Premier Staffing Firm

", "IsExpired": false }