Processing Technician — Clerical & CRM Specialist (Hybrid)

State of Connecticut; Hartford (CT); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid telework after training

Job summary

State of Connecticut's Teachers’ Retirement Board in Hartford seeks a Processing Technician to handle complex clerical processing, beneficiary forms, demographic updates, vouchers, scanning, and CRM-driven inquiries. The role supports call center functions and may involve special clerical projects; initial training is provided with eventual hybrid telework eligibility.

The position emphasizes accuracy, adherence to statutes, and teamwork within a state agency serving public education retirees

Qualifications

• Three (3) years of clerical work experience.
• One (1) year of the General Experience must have involved a full range of clerical duties.
• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half year, up to two years.
• Preferred qualifications include attention to detail, MS Office proficiency, teamwork, handling confidential information, and customer service experience.

Responsibilities

• Performs the most complex duties related to an agency’s clerical processing functions.
• Examines incoming materials for accuracy and conformance to statutes and regulations.
• Makes corrections and/or additions to records.
• Devises follow-up procedures to carry out activities efficiently.
• Interacts with a wide range of resources to verify information and complete transactions.
• Interprets and applies relevant laws and regulations to processing services.
• Maintains calendars and filing systems; prepares status or statistical reports.

Skills

Interpersonal skills

Oral and written communication

Knowledge of office systems

Education

College training substitutions for General Experience

Tools

Microsoft Office Suite (Outlook, Excel, Word, Teams)

Job description

State of Connecticut's Teachers’ Retirement Board in Hartford seeks a Processing Technician to handle complex clerical processing, beneficiary forms, demographic updates, vouchers, scanning, and CRM-driven inquiries. The role supports call center functions and may involve special clerical projects; initial training is provided with eventual hybrid telework eligibility.

The position emphasizes accuracy, adherence to statutes, and teamwork within a state agency serving public education retirees