Processing Clerk

Exela Enterprise Solutions; Medford (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Services Associate to provide exceptional support in the Technical Support department. This role involves data entry, troubleshooting technical issues, and ensuring timely resolution of client inquiries. If you are passionate about customer service and technology, this position offers a great opportunity to enhance client satisfaction while working in a dynamic environment. With a competitive pay rate and a comprehensive benefits package, you will be part of a team that values flexibility and problem-solving skills. Join us to make a meaningful impact!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Commuter Benefits

Supplemental Income Protection

Qualifications

• Minimum 2 years of experience in customer service or technical support.
• Strong technical skills and proficiency with computers.

Responsibilities

• Batch and organize documents for data entry and ensure accuracy.
• Troubleshoot data issues and escalate when necessary.

Skills

Customer Service

Technical Support

Data Entry

Problem-Solving

Communication Skills

Education

High School Diploma

Tools

Printers

Copiers

Fax Equipment

Computers

Job description

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves over 4,000 customers across 50 countries, including more than 60% of the Fortune 100. Our technologies span information management, workflow automation, and integrated communications, offering software and services for finance & accounting, human capital management, legal management, and industry-specific solutions for banking, healthcare, insurance, and public sectors. With cloud-enabled platforms built on a configurable stack of automation modules and over 17,500 employees in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families; paid time off; commuter benefits; and supplemental income protection like short-term insurance. Additionally, we provide a 401(k) retirement savings plan, along with financial wellness resources and retirement planning services.

Military Hiring

Exela values diversity and encourages applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families. We consider candidates regardless of military rank or specialty.

Role Overview:

As a Client Services Associate (CSA) in the Technical Support department within Customer Service, you will act as a key liaison between our company and clients, providing exceptional support. Your main responsibilities include addressing client inquiries, troubleshooting technical issues, and ensuring timely resolution of support requests to maintain client satisfaction and foster positive relationships.

Job Description

About the Role:

As a Customer Service Representative, your primary task is to perform data entry to update automated records and ensure accuracy. You will batch documents, enter data from source documents, and verify entries efficiently and accurately.

Essential Responsibilities:

• Batch and organize documents for data entry.
• Enter data accurately from source documents into automated systems.
• Prioritize tasks based on schedules and client expectations.
• Verify data entries for accuracy and correct errors.
• Make corrective entries as needed.
• Troubleshoot data issues and escalate when necessary.
• Operate peripheral equipment involved in data entry.
• Assist in developing formats and procedures to improve processes.
• Maintain safety standards and report hazards.
• Follow security and privacy policies to protect information.
• Perform additional duties as assigned, demonstrating flexibility.
• Work in various environments, including office and production areas, with exposure to environmental factors.
• Engage in activities involving twisting, bending, climbing, and lifting up to 25 lbs.

Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in customer service or technical support, preferably in technology.
• Experience with maintaining and troubleshooting printers, copiers, and fax equipment is preferred.
• Strong technical skills and proficiency with computers and troubleshooting.
• Ability to work at a computer for extended periods.
• Experience with data entry is a plus.
• Excellent communication skills, both verbal and written.
• Ability to prioritize, manage multiple tasks, and work under pressure.
• Problem-solving skills and analytical thinking.
• Customer-focused with a passion for service.
• Flexibility to work evenings and weekends if needed.
• Ability to interface professionally with end users.
• Ability to perform multiple tasks and meet attendance policies.
• Physical ability to stand, walk, grasp, reach, sit, talk, hear, and lift up to 50 pounds.

The pay range starts at $17/hr, with potential bonuses and a comprehensive benefits package, depending on experience and skills.