Processing Assistant III - WIC

Alamance County Government; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

The Alamance County Government is seeking a WIC Clerk to support the Women’s, Infants, and Children program. The role focuses on explaining eligibility requirements, issuing benefits, and scheduling appointments for participants in North Carolina.

You will determine financial eligibility, assist with benefit issuance, and may back up the WIC Lab Clerk with weights, measurements, and finger-stick tests. Strong customer service and office skills are essential; bilingual Spanish encouraged.

Qualifications

• High School Diploma or equivalent required with one or more years of secretarial or office experience preferred.
• Excellent customer service skills required.
• One year of experience working in a medical office setting preferred.
• Possession of a valid NC driver's license and access to a personal vehicle. Bilingual in Spanish preferred.

Responsibilities

• Determines financial eligibility for WIC participants according to regulations.
• Assists with issuing WIC benefits to eligible participants.
• Backs up WIC Lab Clerk, including obtaining weights and measurements and finger-stick tests.
• Provides breastfeeding support and assistance to WIC participants.
• Performs other duties as assigned by supervisor or WIC Director.

Skills

Customer service

Typing speed/accuracy

Communication

Bilingual Spanish (preferred)

Courtesy and tact

Office equipment handling

Education

High School Diploma or equivalent

Medical office experience preferred

Tools

MS Windows

Office equipment (fax, scanner, printer)

Job description

This position is assigned to the Women’s, Infants, and Children (WIC) Program. The primary purpose of the position is to explain eligibility requirements, issue benefits, and schedule appointments.

• Determines financial eligibility for WIC participants in accordance with state and federal regulations.
• Assists with the issuance of WIC benefits to eligible participants.
• Serves as a backup to the WIC Lab Clerk, including obtaining weights and measurements and performing finger-stick blood tests.
• Provides breastfeeding support and assistance to WIC participants.
• Performs other related duties as assigned by the supervisor or WIC Director.

Education & Experience: High School Diploma or equivalent required with one or more years of secretarial or office style experience preferred. Excellent customer service skills required. One year of experience working in a medical office setting, preferred.
Computer Skills: Prior experience with Microsoft Windows, Proficient in typing accurately and fast paced.Expectations of operating a variety of typical office equipment successfully (telephone, fax, scanner, printer, etc..)
License/Credentials:Possession of a valid NC driver's license and access to a personal vehicle. Bilingual in Spanish (written and oral), preferred.

PREFERRED QUALIFICATIONS:WIC Program experience. Fluent in both Spanish and English both oral and written.

• General knowledge of office or work unit procedures, methods and practices.

• General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread.

• General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn and apply a variety of guidelines.

• Ability to use a variety of office equipment. Ability to work with people with courtesy and tact.

• Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to record and compile information based on general guidelines.

• Ability to gather and give information and instructions regarding the work process or procedures.

• Ability to balance and reconcile figures.

• May require ability to coordinate work of other support staff, student workers or volunteers.

• Ability to learn to use specialized office equipment.

• Ability to communicate effectively orally and in writing. Ability to perform duties in a high traffic, fast-paced environment

PHYSICAL DEMANDS:

N (Not Applicable)Activity is not applicable to this position.
O (Occasionally)Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands
Stand F
Walk O
Sit F
Manually Manipulate O
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl N
Squat or Kneel O
Bend O
Talk/Hear C
See C
Taste/Smell N
Lift/Carry
10 lbs. or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. O
Over 100 lbs. O

Push/Pull
12 lbs. or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O

Other Physical Requirements

Vision (Near, Distance, Peripheral)
WORK ENVIRONMENT
Work is performed in a standard office environment.