Processing Assistant III - WIC

Alamance County Government; Burlington (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Alamance County Government is seeking a dedicated WIC Program Clerk to explain eligibility, issue benefits, and schedule appointments. This role supports breastfeeding initiatives and performs routine duties to ensure smooth operation of the WIC program.

The position requires a High School Diploma or equivalent and customer service experience; bilingual Spanish is preferred. Attention to detail and ability to work in a fast-paced setting are essential.

Qualifications

• High School Diploma or equivalent; 1+ year secretarial/office experience preferred.
• Excellent customer service skills required.
• Experience in a medical office setting preferred.
• Valid NC driver's license with access to a personal vehicle.
• Bilingual in Spanish preferred.
• WIC program experience preferred.

Responsibilities

• Determines financial eligibility for WIC participants according to state and federal regulations.
• Assists with issuance of WIC benefits to eligible participants.
• Backups to the WIC Lab Clerk, including obtaining weights and measurements and performing finger-stick blood tests.
• Provides breastfeeding support and assistance to WIC participants.
• Performs other related duties as assigned by the supervisor or WIC Director.

Skills

Customer service

Bilingual Spanish

Typing

Microsoft Windows

Office equipment

Education

High School Diploma or equivalent

Tools

Telephone/Fax/Scanner/Printer

Office equipment operation

Job description

Job Purpose

This position is assigned to the Women’s, Infants, and Children (WIC) Program. The primary purpose of the position is to explain eligibility requirements, issue benefits, and schedule appointments.

Job Purpose

This position is assigned to the Women’s, Infants, and Children (WIC) Program. The primary purpose of the position is to explain eligibility requirements, issue benefits, and schedule appointments.

Responsibilities

• Determines financial eligibility for WIC participants in accordance with state and federal regulations.
• Assists with the issuance of WIC benefits to eligible participants.
• Serves as a backup to the WIC Lab Clerk, including obtaining weights and measurements and performing finger-stick blood tests.
• Provides breastfeeding support and assistance to WIC participants.
• Performs other related duties as assigned by the supervisor or WIC Director.

Qualifications

Education & Experience: High School Diploma or equivalent required with one or more years of secretarial or office style experience preferred. Excellent customer service skills required. One year of experience working in a medical office setting, preferred.

Computer Skills: Prior experience with Microsoft Windows, Proficient in typing accurately and fast paced. Expectations of operating a variety of typical office equipment successfully (telephone, fax, scanner, printer, etc..)

License/Credentials: Possession of a valid NC driver's license and access to a personal vehicle. Bilingual in Spanish (written and oral), preferred.

PREFERRED QUALIFICATIONS: WIC Program experience. Fluent in both Spanish and English both oral and written.

Skills & Abilities

• General knowledge of office or work unit procedures, methods and practices.
• General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread.
• General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn and apply a variety of guidelines.
• Ability to use a variety of office equipment. Ability to work with people with courtesy and tact.
• Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to record and compile information based on general guidelines.
• Ability to gather and give information and instructions regarding the work process or procedures.
• Ability to balance and reconcile figures.
• May require ability to coordinate work of other support staff, student workers or volunteers.
• Ability to learn to use specialized office equipment.
• Ability to communicate effectively orally and in writing. Ability to perform duties in a high traffic, fast-paced environment

Physical Demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day).

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day).

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day).

Physical Demands

• Stand F
• Walk O
• Sit F
• Manually Manipulate O
• Reach Outward O
• Reach Above Shoulder O
• Climb O
• Crawl N
• Squat or Kneel O
• Bend O
• Talk/Hear C
• See C
• Taste/Smell N

Lift/Carry

• 10 lbs. or less O
• 11-20 lbs. O
• 21-50 lbs. O
• 51-100 lbs. O
• Over 100 lbs. O

Push/Pull

• 12 lbs. or less O
• 13-25 lbs. O
• 26-40 lbs. O
• 41-100 lbs. O

Other Physical Requirements

• Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT

Work is performed in a standard office environment.

01

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and end dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Resumes will NOT be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. By entering your initials in the free text cell below, you are acknowledging your understanding of the above and that you have provided all relevant education, experience, skills and certifications/licensures on this application.

02

Are you able to speak and communicate effectively in Spanish?

• Yes
• No

03

Please indicate or explain any previous WIC work experience.

04

Do you have any experience with WIC software such as Crossroads?

• Yes
• No
• Required Question