Process Writer

AssistRx, Inc.; Town of Florida (NY); Vor Ort; USD 55.000 - 68.000; Vollzeit

Zusammenfassung

RXinsider LTD. is seeking an experienced support specialist to coordinate publications, procedures, and resources across Patient Support Solutions programs.

You will assist with onboarding sessions, collaborate on process improvements, and help the Learning and Development team create training materials and templates. The role requires familiarity with hub procedures, regulatory concepts related to health insurance types, and strong MS Office skills for document creation and communication.

Qualifikationen

• Associate degree and 1–2 years of related experience and/or training, or equivalent combination of education and experience.
• In-depth knowledge of pharmaceutical hub procedures, including financial assistance programs.
• Proficient experience with Microsoft Office applications: SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook, including creating, editing, and sending documents.

Aufgaben

• Availability to consult in design sessions for onboarding programs.
• Collaborate with colleagues and clients regarding process efficiencies.
• Assist Learning and Development with creation of training materials.
• Create and maintain company templates.
• Produce program assets, work instructions, and standard operating procedures.
• Develop content matrices and patient communications such as letters and emails.
• Performs other related duties as assigned by management.

Kenntnisse

Office proficiency

Customer service

Multi-tasking

Relationship building

Ausbildung

Associate degree

1-2 years experience

Tools

SharePoint

OneDrive

Word

Excel

PowerPoint

Outlook

Jobbeschreibung

Overview

Serves as a shared resource between programs to coordinate publications, procedures, and resources for all Patient Support Solutions programs, both existing and future.

Responsibilities

• Availability to consult in design sessions for onboarding programs.
• Collaborate with fellow colleagues and clients regarding process efficiencies.
• Work closely with the Learning and Development team to assist with creation of training materials.
• Create and maintain company templates.
• Program Assets
• Work Instructions/Standard Operating Procedures
• Universal Job Aids
• Lead resource in the creation and maintenance of company publications
• Work Instructions
• Content Matrix
• Standard Operating Procedures
• Job Aids (such as Call Guides and instructional documents with screenshots)Program Assets
• Patient Letters
• HCP Faxes
• Patient Text Messages
• Patient and HCP Emails
• Performs other related duties as assigned by management.

Qualifications

• Associate degree and one to two years of related experience and/or training, or equivalent combination of education and experience.
• In-depth knowledge of pharmaceutical hub procedures, including financial assistance programs.
• Familiarity with regulations surrounding different health insurance types (Medicare, Commercial, Reimbursement plans, Other Government, etc.)Proficient experience with Microsoft Office applications: SharePoint, OneDrive, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook, which includes the ability to create, modify, edit and send documents, spreadsheets and emails.
• Ability to multi-task preferred (including ability to understand multiple products and multiple levels of benefits within each product).
• Demonstrated ability in customer service related complex issue resolution and relationship building preferred.
• Availability to work varying shifts (weekdays and weekends) with hours anywhere from as early as 6 a.m. to as late as 8 p.m.

Pay Range

USD $54,769.98 - USD $68,462.47 /Hr.