Program Manager, Patient Solutions

AssistRx; Orlando (FL); On-site; USD 71,000 - 89,000; Full time

Job summary

AssistRx in Orlando, FL seeks a Program Manager, Patient Solutions to drive multiple initiatives from development through production. You will oversee program scope, KPIs, and staff accountability.

The role emphasizes coaching, performance monitoring, and adherence to SOPs, with responsibilities including interviewing, hiring, and training where applicable. A BA and Office skills are required; reimbursement/patient services experience is preferred.

Qualifications

• BA/BS or equivalent experience required.
• Proficient with Microsoft Office Suite.
• 5–7 years in reimbursement or patient services preferred.

Responsibilities

• Manages assigned program responsibilities per SOPs and process flows.
• Meets program key performance indicators for the area.
• Oversees day-to-day activities and supervises staff.
• Monitors performance, coaches staff, and develops talent.
• Implements disciplinary actions to address issues.
• Identifies and reports adverse events and safety information.
• Performs related duties as assigned by management.

Skills

Program management

Staff supervision

Coaching & development

Disciplinary action

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Overview

The Program Manager, Patient Solutions is responsible for executing one or more simultaneous programs under development program approval through production.

Responsibilities

• Manages assigned program responsibilities per the scope of work, standard operating procedures, and process flows.
• Meets program key performance indicators for area of work.
• Manages day-to-day activity of the assigned program duties, including supervision and direction of staff.
• Drives assigned performance responsibilities of team and team members by monitoring staff dashboards, investigating outlying performance metrics, and provides coaching and development where necessary.
• Implements disciplinary action where needed to resolve performance issues and failure to comply with company standard operating procedures.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.
• Performs other related duties as assigned by management.
• include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills: Microsoft Office Suite.
• 5-7 years of reimbursement or patient services experience preferred.

Pay Range
USD $71,400.00 - USD $89,250.00 /Yr.