Process Support Engineer

Applied Materials; Boise (ID); On-site; USD 108,000 - 148,500; Full time

Job summary

Applied Materials in Boise, ID seeks a Process Support Engineer (PSE) to guide semiconductor equipment through concept to qualification, providing on-site installation, diagnostics and repair.

You will work with customers and R&D to develop advanced processes, analyze data, perform root cause analyses, and apply DOE to optimize tool performance across CVD, ALD, plasma etch, PVD, anneal, and implant.

Qualifications

• Minimum 5 years in Semiconductor Capital Equipment or similar high-tech industry.
• Preferred 3+ years in Applications or Process Engineering.
• Bachelor’s Degree in STEM field.

Responsibilities

• Serve as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment; instructs customers in system operation and maintenance.
• Provides highly visible customer support through on-site installation, diagnostics, troubleshooting, service, and repair of complex equipment.
• Knowledge of 3 or more processes on 1 or more technologies.

Skills

Data analysis

Root cause analysis

Design of Experiments

On-site installation

Customer support

Education

Bachelor’s Degree in STEM

Job description

What We Offer

• Salary: $108,000.00 - $148,500.00
• Location: Boise, ID

As a Process Support Engineer (PSE), you'll play a critical role guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high‑visibility customer support through on‑site installations, system diagnoses, and the service and repair of complex systems. PSEs work closely with customers and R&D teams to develop leading‑edge processes for advanced semiconductor chips, and to create hypothesis experiments and design‑of‑experiments (DOE). You'll analyze data, perform root cause analyses, troubleshoot complex problems, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal, and Implant.

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment; instructs customers in system operation and maintenance.
• Provides highly visible customer support through on‑site installation, diagnostics, troubleshooting, service, and repair of complex equipment.
• Knowledge of 3 or more processes on 1 or more technologies.

Experience Requirements

• Minimum 5 years in Semiconductor Capital Equipment or similar high‑tech industry.
• Preferred 3+ years’ experience in Applications or Process Engineering.
• Bachelor’s Degree in STEM field.

Location

Boise, ID (on‑site)

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time
• Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.