Process Server Performance Specialist

ABC Legal Services

Kentucky

Remote

USD 17,000 - 24,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

7 Paid holidays

Floating holidays

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp.

Dependent Care Flexible Spending Act

EAP (Employee Assistance Program)

Pet Insurance

Job summary

ABC Legal Services seeks a Process Server Performance Specialist to own the performance of its process server network. You will identify underperforming servers, diagnose causes, and drive measurable improvements through coaching, clear expectations, and accountability.

You’ll work daily with performance data, converse with servers, and partner with Recruiting and Leadership to ensure coverage and alignment across the national network. This is a remote role based in the United States.

Qualifications

Experience training and/or coaching.
High school diploma or GED required.
Familiarity with legal processes is a plus.
Excellent written and verbal communication skills.
Experience with Microsoft Word and Excel.
Ability to analyze processes and recommend improvements.

Responsibilities

Provide support, training and education to process servers that are underperforming based on key metrics.
Communicate directly with process servers providing coaching and meaningful feedback; resolve blockers; ensure understanding of expectations and timelines.
Review reports daily and reach out to disengaged servers to identify and resolve reasons for delays in accepting jobs.
Hold servers accountable to directly impact performance and track blockers; collaborate with Recruiting for coverage as needed.

Skills

Training/coaching

Written and verbal communication

Process analysis

Legal processes familiarity

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

About ABC Legal Services:

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

As a Process Server Performance Specialist, you'll own the performance of our process server network — identifying underperforming servers, diagnosing why, and driving measurable improvement through coaching, clear expectations, and accountability. This isn't a quality-check or audit role; it's a hands-on performance-management role focused on getting servers back on track and keeping them there. You'll work daily with performance data, have direct conversations with servers, and partner closely with Recruiting and Leadership to make sure coverage and performance stay aligned.

This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida.

Key Responsibilities:

Provide support, training and education to process servers that are underperforming based on key metrics
Create positive and engaging server experience for all underperforming process servers:
- Communicate directly with process servers providing coaching and meaningful feedback
- Field all questions from process servers and resolve blockers
- Ensure process servers understand expectations and the timeframe in which they need to adjust.
Set clear expectations for underperforming servers
Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
Hold Servers accountable to directly impact performance
Track and communicate all blockers to the leadership team
- Work closely with the recruiting department when additional coverage is needed

Qualifications:

Experience training and/or coaching
High school diploma or GED required
Familiarity with Legal Processes is a plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
The ability toanalyze processes and make recommendations for improvements

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits: