Process Server Performance Specialist

ABC Legal Services

Lake Michigan Beach (MI)

Remote

USD 17,000 - 24,000

Full time

8 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Holidays (7)

Floating Holidays (4)

Life Insurance

Long-Term Disability

Flexible Spending Accounts

Pet Insurance

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve our network of process servers through coaching, clear expectations, and data-driven feedback. You will analyze performance metrics and work with Recruiting and Leadership to optimize coverage.

This is a remote role with a national footprint, primarily supporting states listed in job description. The position offers an hourly pay rate and a full-time schedule aligned with PST hours.

Qualifications

High school diploma or GED required.
Experience training and/or coaching.
Familiarity with Legal Processes is a plus.
Excellent written and verbal communication skills.
Experience with Microsoft Word/Excel.
Ability to analyze processes and recommend improvements.

Responsibilities

Provide support and coaching to underperforming servers.
Set clear expectations and timelines for improvement.
Review reports daily and engage disengaged servers.
Hold servers accountable to improve performance.
Track blockers and coordinate with leadership and recruiting.

Skills

Training coaching

Microsoft Office

Written/verbal comms

Data analysis

Process improvement

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About ABC Legal Services:

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

As a Process Server Performance Specialist, you'll own the performance of our process server network — identifying underperforming servers, diagnosing why, and driving measurable improvement through coaching, clear expectations, and accountability. This isn't a quality-check or audit role; it's a hands-on performance-management role focused on getting servers back on track and keeping them there. You'll work daily with performance data, have direct conversations with servers, and partner closely with Recruiting and Leadership to make sure coverage and performance stay aligned.

This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida.

Key Responsibilities:

Provide support, training and education to process servers that are underperforming based on key metrics
Create positive and engaging server experience for all underperforming process servers:
- Communicate directly with process servers providing coaching and meaningful feedback
- Field all questions from process servers and resolve blockers
- Ensure process servers understand expectations and the timeframe in which they need to adjust.
Set clear expectations for underperforming servers
Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
Hold Servers accountable to directly impact performance
Track and communicate all blockers to the leadership team
- Work closely with the recruiting department when additional coverage is needed

Qualifications:

Experience training and/or coaching
High school diploma or GED required
Familiarity with Legal Processes is a plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
The ability toanalyze processes and make recommendations for improvements

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits: