Process Server Performance Coach (Remote-US)

ABC Legal Services; United States; Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

Job summary

ABC Legal Service in the United States is seeking a Process Server Performance Specialist to own the performance of our process server network, diagnose underperformance, and drive improvements through coaching and accountability. This remote role supports servers nationwide and collaborates with Recruiting and Leadership to ensure coverage aligns with performance.

You will work daily with performance data, contact servers directly, set clear expectations and timeframes, and escalate issues as

Qualifications

• Experience coaching, training, or managing performance (formal performance-management experience a plus)
• High school diploma or GED required
• Familiarity with legal processes is a plus
• Excellent written and verbal communication skills, including comfort with direct/difficult conversations
• Proficiency with Microsoft Office (Word, Excel)
• Strong analytical skills — comfortable pulling insight from data and translating it into action

Responsibilities

• Own a portfolio of underperforming process servers, tracking their metrics daily and identifying trends before they become bigger problems
• Reach out proactively to disengaged or underperforming servers to understand blockers and get jobs moving again
• Deliver direct, actionable coaching and feedback — set clear expectations and specific timeframes for improvement
• Hold servers accountable to performance benchmarks, following through consistently when expectations aren't met
• Field questions and resolve day-to-day blockers that are preventing servers from completing jobs on time
• Create a positive, engaging experience for servers even in tough performance conversations
• Track and escalate performance issues as needed
• Partner with Recruiting when a server's territory needs additional coverage due to performance gaps

Skills

Coaching

Performance management

Written and verbal communication

Microsoft Office

Data analysis

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

ABC Legal Service in the United States is seeking a Process Server Performance Specialist to own the performance of our process server network, diagnose underperformance, and drive improvements through coaching and accountability. This remote role supports servers nationwide and collaborates with Recruiting and Leadership to ensure coverage aligns with performance.

You will work daily with performance data, contact servers directly, set clear expectations and timeframes, and escalate issues as