Process Server

TechStaff, Inc; Cedar Rapids (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

TechStaff, Inc is seeking Area Process Server Leads in Cedar Rapids, Iowa. This role involves executing process service, maintaining compliance with legal standards, and mentoring field staff. Successful candidates need a valid driver's license, reliable vehicle, and excellent communication skills.

You will be responsible for reporting and adhering to timelines, utilizing Aristocrat's technology platform for job management, and ensuring quality compliance in field activities.

Qualifications

• Must be 18 years of age and authorized to work in the United States.
• Valid Arkansas driver's license with a clean driving record.
• Reliable personal vehicle with current registration and insurance.

Responsibilities

• Execute service of process in compliance with legal rules.
• Provide guidance and mentoring to area servers.
• Submit daily field activity reports through the Aristocrat platform.

Skills

Self-management

Written communication

Background check compliance

Tools

Smartphone

Aristocrat's mobile platform

Job description

Aristocrat Process Serving, headquartered in Overland Park, KS, has over 25 years of experience setting the national standard in process service and legal court filing. A technology‑forward, client‑driven firm built on professionalism and compliance, Aristocrat is expanding field operations across the Kansas and Missouri areas.

Positions are available for Full and Part‑Time W‑2 employees, Full and Part‑Time Independent Contractors, and for Area Process Server Leads – high‑trust, self‑managed field positions responsible for executing timely and compliant service of process across defined metropolitan territories.

Key Responsibilities

Field Operations (All Servers)

• Execute personal service, substitute service, and posting service in compliance with Arkansas Rules of Civil Procedure and applicable federal rules.
• Complete each job packet – defined by a returned, compliant affidavit of service – within the assigned service window.
• Operate Aristocrat's technology platform to accept, route, update, and close job assignments in real time.
• Maintain GPS compliance, timestamped attempt logs, and photographic documentation as required per job type.
• Adhere strictly to all timelines, skip‑trace protocols, and attempt requirements set by each client matter.
• Uphold NAPPS ethical standards for process server conduct in all field activities.

Leadership & Coordination (Lead Server)

• Serve as primary point of contact for process servers working within the assigned metro area.
• Provide on‑ground guidance, mentoring, and procedural coaching to area servers.
• Escalate service issues, difficult addresses, and evasion patterns to the National Director of Field Operations.
• Review and quality‑check affidavits from area servers before submission to ensure compliance.
• Represent Aristocrat's values of professionalism, accuracy, and customer service in all field activity.

Reporting & Administration (All Servers)

• Submit daily field activity reports through the Aristocrat platform.
• Maintain accurate vehicle mileage, service logs, and attempt records.
• Participate in scheduled check‑ins with the National Director of Field Operations.
• Flag compliance concerns, client escalations, or recurring service obstacles proactively.

Qualifications & Requirements

Required

• Must be 18 years of age or older and authorized to work in the United States (I‑9 required for W‑2 employees).
• Valid Arkansas driver's license with a clean driving record.
• Reliable personal vehicle with current registration and insurance.
• Smartphone with data plan – Aristocrat's mobile platform is required for all job management.
• Ability to self‑manage a dynamic daily workload without direct supervision and adhere to all timelines.
• Strong written communication for affidavit preparation and daily reporting.
• Must pass a background check (criminal and driving history).

Preferred

• Prior experience as a process server, field investigator, or courier in a legal or court environment.
• Familiarity with Arkansas county court systems, clerk offices, and sheriff service procedures.
• NAPPS membership or certification, or knowledge of NAPPS professional standards.
• Experience supervising or mentoring field staff.
• Knowledge of skip‑tracing methods and evasion documentation best practices.