Process Quality Technician

6045-Ethicon Inc. Legal Entity; San Angelo (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Johnson & Johnson in San Angelo, TX seeks a Process Quality Technician to provide technical support for non-conformances and process issues. Under the Process Quality Leader, you will implement corrective actions to maintain GMP and ISO compliance and ensure quality across manufacturing operations.

The role focuses on root-cause analysis, SOP updates, and collaboration with manufacturing teams to improve processes while supporting internal and external audits and day-to-day leadership of

Qualifications

• Strong problem-solving and analytical skills required.
• Proficiency with MS Word and Excel is expected.
• Good written and verbal communication skills essential.
• Ability to work independently and in cross-functional teams.
• Flexibility to work rotating shifts, including some weekends.

Responsibilities

• Conduct non-conformance investigations and NCR initiation, product control and corrective actions.
• Own SOP creation, revisions, and periodic reviews for assigned areas.
• Lead small Kaizen activities and use root cause tools (5M, 5 Whys, Fishbone).
• Analyze quality data and recommend process, equipment, and system improvements.
• Execute document change control and protocol development.

Skills

Problem-solving

Analytical thinking

Communication

Independent work

Flexibility

Education

High School Diploma or equivalent

Tools

Minitab

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Supply Chain Manufacturing

Job Sub Function

Manufacturing Process Improvement

Job Category

Professional

All Job Posting Locations

San Angelo, Texas, United States of America

Job Description

About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech. We are searching for the best talent for Process Quality Technician to be based in San Angelo, TX. Under the guidance of the Process Quality Leader, the Process Quality Technician (PQT) provides technical support to identify causes for non-conformances and process failures. Furthermore, the PQT implements corrections to maintain process performance and compliance with Ethicon's QSR, GMP, and ISO requirements.

Key Responsibilities

• Conduct non‑conformance investigations, including NCR initiation, product control, corrective actions, and documentation within the quality management system.
• Own SOP creation, revisions, and periodic reviews for assigned areas.
• Lead small Kaizen activities and apply root cause analysis tools (e.g., 5M, 5 Whys, Fishbone) to address quality events and drive improvements.
• Analyze quality data and recommend process, equipment, and system improvements.
• Execute document change control, including procedure updates and protocol development.
• Provide training and guidance to manufacturing teams.
• Support internal and external audits and inspections.
• Provide day‑to‑day leadership to technicians and manufacturing associates; support Facilitator activities and serve as back‑up when needed.
• Lead or support special projects with minimal supervision and ensure timely completion.
• Communicate business issues and improvement opportunities to management.
• Ensure compliance with all safety, environmental, regulatory, and company requirements.
• Perform other duties as assigned.

Qualifications

• Required High School Diploma or equivalent.
• Strong computer skills, including Microsoft Word and Excel.
• Basic statistical and analytical problem‑solving skills.
• Strong written and verbal communication skills.
• Ability to work independently, interact effectively with manufacturing teams, and support multiple assignments.
• Flexibility to work across rotating shifts, including irregular hours, as needed.
• Preferred Experience in a QSR/ISO‑regulated medical device manufacturing environment.
• Experience with Minitab and formal problem‑solving methodologies (DMAIC, Fishbone, 5 Whys).
• Experience preparing technical reports and presentations.
• Prior experience supporting audits or serving in a facilitator or lead role.
• Availability to work Monday to Friday 8 AM to 5 PM and some weekends as business needs dictate.

Equal Opportunity Employer

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.

Preferred Skills

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.