Process Quality Technician

Biopharma Careers; San Angelo (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Johnson & Johnson MedTech in San Angelo, TX is seeking a Process Quality Technician to support non-conformance investigations, root cause analysis, and improvements under the Process Quality Leader. You will own SOP creation, lead Kaizen activities using 5 Whys, 5M, Fishbone, analyze data, support audits, provide training, and ensure GMP/ISO compliance.

Requires high school diploma, strong Word/Excel skills, problem solving, and ability to work rotating shifts; experience in a QSR/ISO regulated

Qualifications

• High School Diploma or equivalent required.
• Strong written and verbal communication skills.
• Basic statistical and analytical problem solving abilities.
• Proficient with MS Word and Excel; comfortable with data analysis tools.
• Ability to work independently and support multiple assignments.

Responsibilities

• Conduct non-conformance investigations and NCR documentation.
• Lead SOP creation, revisions, and periodic reviews.
• Apply root cause tools to address quality events and drive improvements.
• Analyze quality data and recommend process improvements.
• Support audits and inspections and provide team guidance.
• Lead or support Kaizen activities with minimal supervision.

Skills

Strong written and verbalcommunication

Basic statistical analysis

Problem solving

Independent work

Rotating shifts

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Minitab

DMAIC

5 Whys

Fishbone Diagram

Job description

Job Function

Supply Chain Manufacturing

Job Sub Function

Manufacturing Process Improvement

Job Category

Professional

All Job Posting Locations

San Angelo, Texas, United States of America

Job Description

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Process Quality Technician to be based in San Angelo, TX.

Under the guidance of the Process Quality Leader, the Process Quality Technician (PQT) provides technical support to identify causes for non-conformances and process failures. Furthermore, the PQT implements corrections to maintain process performance and compliance with Ethicon's QSR, GMP, and ISO requirements.

Key Responsibilities

• Conduct non‑conformance investigations, including NCR initiation, product control, corrective actions, and documentation within the quality management system.
• Own SOP creation, revisions, and periodic reviews for assigned areas.
• Lead small Kaizen activities and apply root cause analysis tools (e.g., 5M, 5 Whys, Fishbone) to address quality events and drive improvements.
• Analyze quality data and recommend process, equipment, and system improvements.
• Execute document change control, including procedure updates and protocol development.
• Provide training and guidance to manufacturing teams.
• Support internal and external audits and inspections.
• Provide day‑to‑day leadership to technicians and manufacturing associates; support Facilitator activities and serve as back‑up when needed.
• Lead or support special projects with minimal supervision and ensure timely completion.
• Communicate business issues and improvement opportunities to management.
• Ensure compliance with all safety, environmental, regulatory, and company requirements.
• Perform other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent.
• Strong computer skills, including Microsoft Word and Excel.
• Basic statistical and analytical problem‑solving skills.
• Strong written and verbal communication skills.
• Ability to work independently, interact effectively with manufacturing teams, and support multiple assignments.
• Flexibility to work across rotating shifts, including irregular hours, as needed.

Preferred

• Experience in a QSR/ISO‑regulated medical device manufacturing environment.
• Experience with Minitab and formal problem‑solving methodologies (DMAIC, Fishbone, 5 Whys).
• Experience preparing technical reports and presentations.
• Prior experience supporting audits or serving in a facilitator or lead role.

Other

• Availability to work Monday to Friday 8 AM to 5 PM and some weekends as business needs dictate.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

#LI-Onsite