Process Quality Specialist

USTBC ABB Installation Products Inc.; Richmond (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

ABB is seeking a Process Quality Specialist in Richmond, VA, onsite, to enhance customer satisfaction by resolving complaints, analyzing defects, and delivering actionable solutions for PDU, STS, and UPS products used in data centers. You will develop Quality Plans, monitor key quality metrics, and coordinate with cross-functional teams during audits and certification activities.

The role requires a Bachelor's in engineering and 5+ years in quality roles, with strong knowledge of industry

Qualifications

• Bachelor degree in Mechanical/Industrial/Electrical Engineering or related field.
• Minimum 5 years of experience in quality roles.
• Proficient in quality tools: FMEA, 7 QC tools, 5S, 5Why, Kaizen, Poka-Yoke, SPC, DMAIC & 8D Root cause analysis.
• Familiar with UL1561, NEMA ST-20, IEEE C57.12.01/91, DOE 2016, UL9540, UL1008S, UL1778, UL891 and CSA C22.2 standards.

Responsibilities

• Conduct and perform product audits.
• Develop and maintain Quality Plans, Control Plans, and inspection checklists with CTQ parameters and Q-gates.
• Monitor First Pass Yield metrics and drive quality improvements.
• Investigate customer complaints and coordinate with cross-functional teams during audits, FATs, and certifications.
• Perform COPQ analyses and map manufacturing processes for automation opportunities.

Skills

Quality tools knowledge

5+ years experience

Lean Six Sigma

Root cause analysis

Education

Bachelor's degree in Mechanical/Industrial/Electrical Engineering or related field

Tools

UL1561 knowledge

NEMA ST-20

IEEE C57.12.01/91

DOE 2016

UL9540/UL1778/UL891

CSA C22.2

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Process Quality Lead

The work model for the role is: Onsite, Richmond, VA

Your role and responsibilities:

As a Process Quality Specialist, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment.

• Conduct and perform product audit
• Develop and maintain Quality Plans, Control Plans, and inspection checklists, while deriving Critical to Quality (CTQ) parameters and establishing Q-gates.
• Monitor and analyze First Pass Yield metrics, identifying opportunities for improvement and implementing strategies to enhance product quality and production efficiency.
• Proactively monitor customer complaints, conducting thorough analyses to determine root causes, and implementing corrective actions; Coordinate with Cross-Functional Teams (CFTs) during customer audits, Factory Acceptance Tests (FAT), and certification audits (UL, CSA, ISO), ensuring all requirements are met and issues are promptly addressed.
• Perform COPQ analyses to identify cost‑saving opportunities, implementing initiatives that reduce defects, improve efficiency, and enhance overall profitability; Mapping current manufacturing processes and identify areas for improvement through automation.

Qualifications for the role:

• Bachelor degree in Mechanical/Industrial/Electrical Engineering or related field PLUS minimum 5 years of experience
• Proficient in quality tools like FMEA, 7 QC tools, 5S, 5Why, Kaizen, Poka-Yoke, SPC, DMAIC & 8D Root cause analysis
• Familiar with key industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL9540, UL1008S, UL1778, UL891 and CSA C22.2, which enhances compliance and product reliability.
• Familiarity with Lean, Six Sigma, and other process improvement methodologies is highly desirable.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…?

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