Customer Quality Specialist

USTBC ABB Installation Products Inc.; Mebane (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

ABB in Mebane, NC is seeking a Customer Quality Specialist to help deploy the quality strategy in the local unit, fostering a strong quality culture and maintaining the Quality Management System. You will collaborate with cross-functional teams to meet customer expectations while ensuring sustainable operations.

You will drive prevention, root cause analysis, and corrective actions, coaching teams to evaluate risks from a customer viewpoint for world-class performance.

Qualifications

• Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred.
• Minimum 2 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience OR High School Diploma/GED PLUS 6 years of relevant work experience.
• Lean six sigma green belt certification, preferred.
• Advanced communication skills (written and verbal) within the organization and customers.
• Microsoft Office skills.
• Basic knowledge of lean manufacturing, 5S, 8D reports, PPAP, preferred.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to meet customer expectations while ensuring sustainable operations.
• Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.
• Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and oversee the implementation of the corrective actions to solve the customer quality issues.
• Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

Skills

Advanced communication skills

Microsoft Office skills

Education

Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred

Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience

High School Diploma/GED PLUS 6 years of relevant work experience

Lean six sigma green belt certification

Tools

Microsoft Office

Job description

This position reports to:

Customer Quality Leader

The work model for the role is:

Onsite, Mebane, NC

Your role and responsibilities:

In this role as Customer Quality Specialist , you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and skilled teams with the aim to satisfy customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in developing the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your knowledge by collaborating with local functions that affect the quality results to reach the targets for the organizational unit and aim for world‑class performance.

You will be mainly accountable for:

• Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to meet customer expectations while ensuring sustainable operations.
• Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.
• Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and oversee the implementation of the corrective actions to solve the customer quality issues.
• Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

Qualifications for the role:

• Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred
• Minimum 2 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience OR High School Diploma/GED PLUS 6 years of relevant work experience
• Lean six sigma green belt certification, preferred
• Advanced communication skills (written and verbal) within the organization and customers
• Microsoft Office skills
• Basic knowledge of lean manufacturing, 5S, 8D reports, PPAP, preferred
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy‑efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and affirm…

ABB is an Equal Employment Opportunity and Affitive Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration …

All qualified applicants will receive consideration for employment without regard to their‑ sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant ...

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and …

As an Equal Employment Opportunity and Advantage Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request …

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your abilit