Process Quality Engineer

Actalent, Inc.; Glendale Heights (IL); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Time Off / PTO

Job summary

Actalent, Inc. in Glendale Heights, IL, is seeking a Process Quality Engineer to manage customer complaints, improve defect detection, and support product/process optimization.

You will collaborate with Engineering, Manufacturing, and Operations to drive continuous improvement and meet quality objectives. The role requires leading root cause investigations (8D or equivalent), performing capability studies, and contributing to IATF-based systems.

Qualifications

• Experience in process quality engineering and customer complaint management.
• Ability to lead root cause investigations and corrective actions.
• Knowledge of IATF-based quality systems and PPAP/APQP activities.

Responsibilities

• Improve yield by studying, stabilizing, validating, and enhancing product and process capabilities.
• Perform process capability studies and implement corrective actions.
• Lead root cause investigations to prevent recurrence using structured methodologies.
• Audit products and processes for compliance with specifications and standards.
• Review and approve work instructions, change notifications, and quality alerts.

Skills

Root cause analysis

8D problem solving

Statistical tools (SPC, DOE, ANOVA, GR

Tools

SPC tools

DOE/ANOVA tools

GR&R

Job description

The Process Quality Engineer enhances customer satisfaction by managing customer complaints, improving defect detection, and supporting the correction and optimization of products and processes. This role supervises the development, implementation, and verification of products and processes to ensure they meet internal, customer, and third-party quality and regulatory requirements. The Process Quality Engineer works closely with Engineering, Manufacturing, and Operations to drive continuous improvement, ensure quality objectives are achieved, and actively contributes as a key member of an integrated product line team within an elastomeric material solutions business.

Responsibilities

• Improve manufacturing yield for existing products by conducting studies to stabilize, validate, and enhance product and process capabilities.
• Perform process capability studies to identify issues, recommend solutions, and implement corrective and preventive actions.
• Analyze defective products and processes to determine root causes of defects and provide input on corrective and preventive actions to prevent recurrence.
• Implement solutions that increase yield and overall process robustness.
• Conduct internal and external audits on products and processes to ensure compliance with customer, internal, and regulatory specifications.
• Review and approve work instructions, inspection documents, change notifications, and quality alerts to maintain accurate and effective documentation.
• Manage customer complaints by leading root cause investigations using 8D or similar structured problem-solving methodologies.
• Collaborate with manufacturing, suppliers, and customers to drive improvement activities and ensure products and processes meet or exceed customer expectations.
• Lead corrective action and data reporting activities to ensure timely resolution of quality issues and prevent reoccurrence.
• Support Engineering in the qualification of new products, processes, and equipment through data collection, analysis, and documentation.
• Support the implementation and maintenance of IATF-based quality system standards and related quality system requirements.
• Provide product characteristic studies and generate Cp/Cpk reports on key product characteristics (KPCs) and critical characteristics (KcCCs).
• Use statistical tools such as SPC, DOE, ANOVA, and GR&R to evaluate process performance and measurement system capability.
• Identify process shortcomings through data analysis and provide clear, data-driven recommendations for improvement.
• Participate as an active member of the quality team, collaborating with quality engineers, technicians, and other team members to meet quality and business objectives.
• Contribute to continuous improvement initiatives, including troubleshooting, root cause analysis, corrective actions, and lean manufacturing activities.
• Support preparation and execution of PPAP and APQP activities as required by customers and internal processes.
• Assist with or participate in quality system audits aligned with recognized standards.

Job Type & Location

This is a Contract position based out of Glendale Heights, IL.

Pay and Benefits

The pay range for this position is $40.00 - $50.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Glendale Heights,IL.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

Contact Information Collection

We collect your phone number and email so that an Actalent representative can reach out to you regarding potential job opportunities. Please ensure that the phone number and email you provide are accurate, as an incorrect phone number or email may affect our ability to contact you.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.