Process Professional Field Operations

ROSEN; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

401K matching

Paid PTO

Hybrid work

Job summary

ROSEN is a global leader in oil and gas integrity solutions, delivering technical expertise and innovative services. The company seeks a Field Service Technician who will verify tool applicability, assist with tool customization, and support regional process improvements.

The role requires strong analytical and interpersonal skills, plus a technical degree and experience in shop operations. Hybrid working is available for certain positions, with a focus on safety and continuous learning.

Qualifications

• Technical degree in higher professional education or equivalent.
• Minimum Rosen Level 2 Field Service Technician; Level 3 preferred.
• Strong analytical, interpersonal and organizational skills.

Responsibilities

• Review tool selection and verify run conditions.
• Assist in tool customization decisions and setup.
• Provide departmental logistical support and parts ordering.
• Support troubleshooting to diagnose process/technology issues.
• Improve work procedures and feed knowledge base.
• Liaise between Region and Group/RTRC for issues and improvements.
• Conduct training and share lessons learned regionally.

Skills

Team player

Analytical skills

Detail-oriented

Interpersonal skills

Education

Technical degree (Bachelor’s) and 5+ years in Shop Office

Job description

Overview

The ROSEN Group is a globally leading provider of cutting-edge solutions in all areas of the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries.

ROSEN offers sophisticated and highly innovative products and services to the oil and gas and other engineering industries. ROSEN is an extended team of people with a passion for technology and innovation. We are always looking for young professionals as well as experienced employees.

Our ongoing organic growth results in career opportunities and gives our employees chances for further development and added experience.

For more information about ROSEN go to www.rosen-group.com.

What will I be doing?

• Review of TQ to assure proper tool is selected
• Verify run conditions are suitable for tools
• Assist in any tool customizing decisions/tasks - Tethered surveys, PU setup, bend capabilities
• Departmental Logistical support: ordering of parts for tools
• Assist with special projects – Challenging/Receiving situations
• Being the first point of contact to advise and assist employees in technical and process related matters (how to do…)
• Support troubleshooting to isolate and diagnose common and specific problems which are process and/or technology oriented
• Continuously improving work procedures, instructions, checklists, training material and other information to feed the Group wide Knowledge Base
• Acting as a liaison between the Region and Group/RTRC for all process and technical issues, improvement proposals and providing daily work experience
• Handling of investigations in case of failures (FACT and RCA), including the follow-up of agreed actions
• Identifying and initiating required process improvements in the region
• Transferring of knowledge and lessons learned for competitive and efficiency wise improvements
• Performing training and education sessions as Multiplier based on the Global training Program; in close cooperation with TED
• Assisting the Regional Resourcing manager(s) to identify possible training needs in regards to personnel or as identified during investigations
• Maintaining own knowledge and skills to be current with respect to changes in technology and being close to the process
• Performing quality checks on critical steps in the process (can be random checks) as part of the quality assurance
• Sharing FACT/RCA findings with Process Professionals from other regions and vice versa to pick up learnings from other regions and apply in own region
• Working together with other processes, to optimize the efficient use of tools, equipment, data and other tasks
• Propose technical and procedural/process improvements
• Implement agreed solutions regarding technical and procedural/process related matters to overcome deficiencies in the process
• Define and create region specific training content, in alignment with the Global Training Program
• Escalating support issues to Group Process Professionals / RTRC
• Identifying human factors that lead to less efficient process execution
• Investigate independently in case of process/technical issues and involve, if required, people from any department
• Monthly audits of deliverables to assure proper turn in times and applied to correct file structure
• Assist with Electronics support by the means of trouble shooting, updating electronics, review of par file issues, etc.

What are we looking for?

• Minimum, Rosen Level 2 Field Service Technician (Mechanic, Electronic or Tool customizer). Level 3 Preferred.
• Technical degree in Higher Professional Education (Bachelor’s Degree) and/or at least 5 years of experience in Shop Office.
• Excellent interpersonal skills – ability to work well within a team.
• Strong analytical and interpretive skills.
• Detail oriented/organizational skills required.

Our Offer

In addition to competitive pay, you are also eligible for most of the following benefits from Day One:

• Medical - 2 PPO plans & 1 High Deductible (HDHP) with a Health Savings Account (HSA)
• Dental - Covered at 100% for employee & dependents
• Vision - Covered at 100% for employee & dependents
• 401K with a 5% matching employer contribution
• Company paid basic Life Insurance, Short Term Disability / Long Term Disability
• Flexible Spending Accounts
• Generous Vacation Plan & Paid Time Off (PTO)
• Employee Assistance Program
• Access to employee resource groups
• Maternity & Parental Leave
• Fertility, adoption and surrogacy benefits
• 32 hours paid Volunteer Time Off
• Hybrid working environment for certain positions
• Annual merit & career advancement increases
• Leadership growth & professional development opportunities
• Tuition Reimbursement