Process Owner, Clinical Optimization - Clinical Informatics/Information Solutions

C018 MUSC Community Physicians (MCP); South Carolina; Hybrid; USD 90,000 - 130,000; Full time

Job summary

The Medical University of South Carolina is seeking a Clinical Optimization Process Owner to lead optimization governance across Information Solutions. You will define CSFs and KPIs, oversee processes, report performance to IS Senior Leaders, and drive value for the MUSC Enterprise.

Collaborating with operational executives, you will manage roadmaps, risk, quality assurance, and SOPs to sustain optimized clinical systems and improve clinician satisfaction and efficiency across the enterprise.

Qualifications

• Bachelor's degree in a clinically focused field (nursing, respiratory therapy, dietary, etc.) or related field, or 7+ years working with clinical health information systems.
• Strong interpersonal and leadership skills; client relations and relationship building, fact finding, analytical, presentation, and communication skills required.
• Experience with process improvement and agile methodologies; project management experience in IT/healthcare preferred.
• ITIL Foundations certification or higher must be obtained within six months of hire.
• Experience documenting processes and ability to create, implement, and evaluate KPIs.

Responsibilities

• Lead optimization governance in partnership with operational executives to support decision-making and reporting.
• Define CSFs and KPIs for owned processes and report metrics to IS Senior Leaders.

Skills

Interpersonal skills

Leadership

Client relations

Relationship building

Fact finding

Analytical

Communication

Process improvement

Agile methodologies

Project management

ITIL Foundations

KPI creation/evaluation

Education

Bachelor's degree

Job description

Job Description Summary

The Clinical Optimization Process Owner reports to the Chief Nurse Informatics Officer and collaborates with leaders across Information Solutions technology pillars to develop, manage, and improve complex, integrated processes that support clinical system optimization. This role leads optimization governance in partnership with operational executive leaders to support informed decision-making, provide clear status updates, report key performance indicators, improve clinician satisfaction, increase efficiency, enhance system effectiveness, and deliver measurable value to the Enterprise. The Process Owner provides oversight and matrixed leadership for designated Optimization processes, ensuring their implementation, adoptions, performance, and value demonstration related to information solutions (IS) and the MUSC Enterprise. The Process Owner is Responsible for defining Critical Success Factors (CSF) and Key Performance Indicators (KPI) for each owned process. They are accountable for capturing and reporting process performance metrics to IS Senior Leaders; recognizing and delivering on opportunities for operational improvement through processes and Standard Operating Procedures (SOP); collaborating with the is (ITSM) platform owner to improve efficiency through tools; and educating team members throughout IS on the importance, practice, and behaviors associated with each process. The Process Owner will participate in planning activities related to optimization, such as coordinating and collaboration between teams, execution of road maps, quality assurance and risk management activities to assure IS’s ability to continue delivering optimized systems to the MUSC Enterprise.

Entity MUSC Community Physicians (MCP) Worker Type Employee Worker Sub-Type Regular Cost Center CC006134 MCP - Information Solutions Pay Rate Type Salary Pay Grade Health-30 Scheduled Weekly Hours 40 Work Shift

Job Description

The Clinical Optimization Process Owner reports to the Chief Nurse Informatics Officer and collaborates with leaders across Information Solutions technology pillars to develop, manage, and improve complex, integrated processes that support clinical system optimization. This role leads optimization governance in partnership with operational executive leaders to support informed decision-making, provide clear status updates, report key performance indicators, improve clinician satisfaction, increase efficiency, enhance system effectiveness, and deliver measurable value to the Enterprise. The Process Owner provides oversight and matrixed leadership for designated Optimization processes, ensuring their implementation, adoptions, performance, and value demonstration related to information solutions (IS) and the MUSC Enterprise. The Process Owner is Responsible for defining Critical Success Factors (CSF) and Key Performance Indicators (KPI) for each owned process. They are accountable for capturing and reporting process performance metrics to IS Senior Leaders; recognizing and delivering on opportunities for operational improvement through processes and Standard Operating Procedures (SOP); collaborating with the is (ITSM) platform owner to improve efficiency through tools; and educating team members throughout IS on the importance, practice, and behaviors associated with each process. The Process Owner will participate in planning activities related to optimization, such as coordinating and collaboration between teams, execution of road maps, quality assurance and risk management activities to assure IS’s ability to continue delivering optimized systems to the MUSC Enterprise.

Entity MUSC Community Physicians (MCP) Worker Type Employee Worker Sub-Type Regular Cost Center CC006134 MCP - Information Solutions Pay Rate Type Salary Pay Grade Health-30 Scheduled Weekly Hours 40 Work Shift

Additional Job Description Requirements (Education, Work Experience, Licensure, Registry and/or Certifications):

A bachelor's degree in a clinically focused specialty (nursing, respiratory therapy, dietary, etc.), computer science, management information systems, or related field, or equivalent experience of 7 years or greater working with clinical health information systems is required.

Strong interpersonal and leadership skills, client relations and relationship building, fact finding, analytical, presentation, and communication (written/verbal) skills required. Previous experience with process improvement and agile methodology is highly desired. Demonstrated project management experience in IT and healthcare preferred. ITIL Foundations certification or higher must be obtained within six (6) months of hire. Experience analyzing and demonstrated experience documenting processes preferred. Ability to create, implement, and evaluate key performance indicators.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT.

MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children's Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.