Process Manager

Dexian; Richmond (VA); Hybrid; USD 83,000 - 95,000; Full time

Job summary

Dexian is seeking a Process Manager specializing in Risk Management to lead and enhance risk handling processes. This role requires excellent communication skills, proven experience in project management, and the ability to coordinate across various teams. The ideal candidate will thrive in a collaborative environment, ensuring timely completion of remediation projects while maintaining high standards of customer service.

Benefits

Medical insurance

Vision insurance

Qualifications

• Minimum 2 years in Project or Process Management.
• 1+ years in Operations or Risk Management required.
• Proven communication and analytical skills necessary.

Responsibilities

• Manage multiple risk events and issues concurrently.
• Guide customers through Risk Event containment.
• Drive process improvements aligned with customer outcomes.

Skills

Analytical skills

Communication

Problem solving

Relationship management

Education

High School Diploma or GED

Military experience or equivalent certification

Tools

Risk Management tools

Job description

3 days ago Be among the first 25 applicants

This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$83,200.00/yr - $95,000.00/yr

Direct message the job poster from Dexian

Job Title: Process Manager (Risk)

Location: Richmond VA or McLean VA

Hours: Business/Hybrid

Job Description:

As a Risk Management Process Manager within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve risk profiles while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card business.

We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event management.

General Responsibilities:

• Guides business customer through Risk Event and/or Issue containment and remediation
• Work with internal process owners, analysts, tech, and third parties
• Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
• Makes recommendations and provides guidance to the business
• Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
• Helps drive investigation of root cause and/or problem solving for remediation projects
• Coordinates with various teams to ensure timelines are met and remediation projects move forward
• Maintains all artifacts, evidence and entries into the system of record
• Training and development of others, as necessary
• Uses judgment to escalate situations to leadership in a timely manner
• Meeting facilitation

Additional Responsibilities Include:

• Driving process improvements aligned with desired customer outcomes
• Providing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings
• Understanding and utilizing all Risk Management tools and systems available
• Drafting and delivering presentations using well-reasoned information and cohesive data in a meaningful way
• Working collaboratively with direct team and business partners, sharing tools, ideas and expertise

An Ideal Candidate Possesses:

• Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
• Strong problem identification, resolution and analytical abilities
• Experience in management of multiple projects concurrently in an autonomous environment
• Subject matter expertise in designed Risk Methodologies and corporate risk practices

Basic Qualifications:

• High School Diploma, GED, military experience or equivalent certification
• At least 2 years of Project Management or Process Management experience
• At least 1 years of Operations, Financial Services Compliance or Risk Management experience
• At least 1 year of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

• Business Process Management (BPM)
• Project Management Professional (PMP)
• Six Sigma

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Product Management, and General Business

• Industries

  Financial Services, IT Services and IT Consulting, and Investment Banking

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Inferred from the description for this job

Medical insurance

Vision insurance

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