Global Business Process Manager (Hire to Retire)

CH01 CHE Fresenius Medical Care (Schweiz) AG; Waltham (MA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Global Business Process Manager to oversee the Hire to Retire processes, driving improvements in service delivery and employee experience. This full-time position involves stakeholder management, continuous improvement projects, and the development of governance frameworks.

Qualifications

• Demonstrated ability improving HR Service Delivery.
• Experience working with IT on process transitions.
• Self-motivated and decisive in driving change.

Responsibilities

• Oversee Hire to Retire processes and improve employee experience.
• Lead a team of Business Process Advisors.
• Develop standard process KPIs and governance frameworks.

Skills

HR technology knowledge

Continuous improvement

Leadership

Analytical skills

Attention to detail

Tools

MS Excel

PowerPoint

Job description

Global Business Process Manager (Hire to Retire) page is loaded

Global Business Process Manager (Hire to Retire)

Apply remote type Remote locations Waltham, MA, USA Chicago, IL, USA Tampa, FL, USA Charlotte, NC, USA Dallas, TX, USA time type Full time posted on Posted 4 Days Ago time left to apply End Date: August 29, 2025 (30+ days left to apply) job requisition id R0207121

We are looking for a seasoned Global Business Process Manager overseeing the Hire to Retire processes at Fresenius Medical Care with the objective to continuously improving service delivery and employee experience. The position is part of the Global HR Business Operations & Shared Services function.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for the process e2e design based on new policies, guidelines, regulatory requirements, etc. considering process dependencies to other organizations/functions in and outside of HR (e.g. HR CoEs, Data Privacy, IT, Finance)
• Provide oversight and direction for the employee experience across all Hire to Retire processes, systems and HR functions; manage stakeholders across the company, collect feedback, escalations, and business needs, and convert these into Hire to Retire change recommendations
• Ensure that value realization initiatives for Workday are realized
• Meet continuous improvement targets for cost, quality and employee experience of Hire to Retire processes
• Develop a stringent Hire to Retire governance framework e.g.
  • Define global process templates
  • Set standards in documentation (in alignment with companywide procedures)
  • Develop standard process KPIs and reporting
  • Lead the HR Change Request process
  • Align process requirements with system security (identify the right types of security and ensuring consistency and governance across the globe)
  • Align with HR Data Governance & HR Audit & Compliance requirements
• Represent HR in companywide e2e process governance community (support in e2e design across organizations, adherence to company standards, etc.)
• Manage a team of Business Process Advisors

EXPERIENCE AND SKILLS:

• Demonstrated ability improving HR Service Delivery through Hire to Retire process enhancements (ability to analyze, modify and improve processes) and proper allocation of processes to a shared services model
• HR technology savvy; knowledge how to transition process design into technology requirement and proven ability to partner with IT organization and System Owners
• Experience driving continuous improvement projects keeping employee experience in mind
• Knowledge and understanding of laws and regulations related to HR process and data management (privacy, data transfer and retention, etc.)
• Ability to communicate effectively with individuals (including Senior Leaders) possessing varying degrees of functional and technical knowledge
• Skills to influence decision making across multiple organizational levels
• Self-motivated taking initiative to drive change
• Ability to work in matrix organization and strives in ambiguous situations
• Attention to detail and ability to provide fast turnaround when needed
• Proven leadership record (ideally track record to build new team structures)
• Excellent MS Excel, database, and PowerPoint software skills

If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com)

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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