Process Improvement Specialist, Worldwide Returns Recommerce and Sustainability

Energy Vault; Bellevue (WA); On-site; USD 52,000 - 113,000; Full time

Job summary

A leading company in the energy sector seeks an experienced professional for a role in their Worldwide Returns & ReCommerce team. You will develop processes and manage projects to enhance the customer returns experience and operational efficiency. Candidates should have project management experience and proficiency in Excel and SQL to drive improvements effectively.

Qualifications

• 2+ years of program or project management experience.
• Experience with Excel at an intermediate level.
• Strong written and verbal communication skills.

Responsibilities

• Develop training and instructions for operational processes.
• Standardize processes, workstations, and evaluations.
• Collaborate with partners to improve operational best practices.

Skills

Analytical Skills

Project Management

Teamwork

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Job description

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

In this role, you will be developing training and instructions, translating business objectives into operational process content, configuring the returns processing tools to meet business goals and impact Associate Experience in a positive way. You will work with both business and operational partners to standardize processes, workstations, training, and item evaluation instructions. You will develop global Amazon processes, identify content improvement opportunities, devise strategies and implement changes/additions providing valuable information to warehouse workers evaluating the condition of returned and damaged items. You will be a caretaker for global best practice sharing and documentation. You will develop subject matter expertise in our attribute based evaluation system, identifying top opportunities enabling generalists to become specialists.

2+ years of program or project management experience
Bachelor's degree or equivalent
Experience with Excel
Ability to travel 15%
Experience using analytical skills to solve operational challenges
Experience managing multiple projects and competing priorities
Experience using data and metrics to drive recommendations
Track record of taking ownership and driving results

Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Experience with SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Prior experience in a business or operations role
Strong written and verbal communication skills
Teamwork mentality and willingness to roll up one’s sleeves to get the job done.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $112,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.