Process Improvement Specialist/Manager

Newberry Group; Saint Charles (MO); Remote; USD 72,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Paid time off

Paid holidays

Parental leave

Telecommuting

Retirement savings

FSAs

Life insurance

Disability coverage

Tuition reimbursement

Employee assistance

Job summary

Newberry Group seeks a results-driven Process Improvement Manager to lead efforts that enhance operational efficiency, streamline workflows, and promote continuous improvement across our public-sector client. This remote role requires guiding cross-agency collaboration and implementing best practices aligned with the customer's mission.

Responsibilities include applying Lean, Six Sigma, and other methodologies, developing SOPs and dashboards, and mentoring teams while ensuring compliance with

Qualifications

• Bachelor’s degree required or equivalent
• 5+ years of process improvement/operations experience
• Experience leading cross-functional projects in large organizations
• Knowledge of Lean, Six Sigma, Kaizen
• Excellent facilitation, communication, and stakeholder skills
• Experience with federal agencies or mission-driven environments

Responsibilities

• Lead process improvement initiatives across programs and map current vs future state
• Facilitate cross-functional collaboration with program managers, analysts, IT, and field staff
• Apply Lean, Six Sigma, Kaizen to improve efficiency, service delivery, and compliance
• Develop and maintain SOPs, process maps, and dashboards
• Support change management through training and adoption of new practices
• Monitor performance using KPIs and data analytics for continuous improvement
• Mentor teams on process improvement tools and techniques
• Ensure compliance with federal regulations and data governance

Skills

Process improvement

Cross-functional collaboration

Stakeholder engagement

Facilitation

Change management

Education

Bachelor’s degree in Business Administration/Public Policy/Industrial Engineering

Tools

Visio

Lucidchart

ARIS

Job description

Job Summary

Newberry Group seeks a results-driven Process Improvement Manager to lead efforts that enhance operational efficiency, streamline workflows, and promote continuous improvement across our public-sector client. This role will support high-impact initiatives by identifying inefficiencies, facilitating cross-agency collaboration, and implementing best practices that align with the customer's mission.

Location

Remote

Clearance/Certifications

Ability to obtain Public Trust clearance – U.S. citizenship required

Salary

$85,000 annually with full benefits

Key Responsibilities

• Lead process improvement initiatives across programs by analyzing current-state operations, identifying gaps, and designing future-state workflows
• Facilitate cross-functional collaboration with program managers, analysts, IT teams, and field staff to gather insights and co-develop practical, scalable solutions
• Apply Lean, Six Sigma, and other process improvement methodologies to drive measurable improvements in efficiency, service delivery, and compliance
• Develop and maintain process documentation, including standard operating procedures (SOPs), process maps, and performance dashboards
• Support change management efforts by communicating process changes, training stakeholders, and ensuring adoption of new practices
• Monitor and evaluate process performance using KPIs and data analytics to ensure continuous improvement and alignment with strategic goals
• Promote a culture of innovation and accountability by mentoring teams on process improvement tools and techniques
• Ensure compliance with federal regulations, policies, and data governance standards throughout process redesigning efforts

Required Qualifications

• Bachelor’s degree in Business Administration, Public Policy, Industrial Engineering, or a related field
• 5+ years of experience in process improvement, operations management, or organizational development
• Proven experience leading cross-functional improvement projects in large or complex organizations
• Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen)
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to analyze complex systems and translate findings into actionable recommendations
• Experience working in or with federal agencies or similar mission-driven environments

Preferred Qualifications

• Lean Six Sigma certification (Green Belt or higher)
• Experience with process modeling tools (e.g., Visio, Lucidchart, ARIS)
• Experience supporting digital transformation or modernization initiatives in the public sector

Who We Are…

Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce.

Benefits And Perks

• medical coverage with three plan options
• dental and vision coverage
• personal time off
• paid holidays
• paid parental leave
• telecommuting if available
• retirement savings accounts (Pre-Tax and Roth)
• flexible and dependent care savings accounts
• life insurance
• long and short-term disability coverage
• tuition and training reimbursement
• employee assistance program
• and more.

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.