Process Improvement Specialist - Little River/Coast

McLeod Health; Little River (SC); On-site; USD 75,000 - 110,000; Full time

Job summary

McLeod Health in South Carolina is seeking a Process Improvement professional to lead Lean initiatives across departments, improving workflows and reducing waste. You will guide cross-functional teams, analyze performance data, and develop implementation plans to drive operational excellence.

The role emphasizes training in Lean tools such as A3 thinking, Kanban, and process mapping, with a focus on patient experience and healthcare operations.

Qualifications

• 3 years' experience in process improvement using Lean methodologies.
• Strong skills in communication, team facilitation, and project management.
• Demonstrated ability to analyze data, engage stakeholders, and drive measurable outcomes in process improvement work

Responsibilities

• Lead process improvement projects using Lean methodologies and best practices.
• Analyze data and engage stakeholders to identify trends and optimization opportunities.
• Develop timelines, reports, and implementation plans; communicate status updates to leadership.
• Coach SMEs and process owners to ensure alignment and successful implementation.
• Monitor effectiveness of initiatives and drive continuous improvement across departments.

Skills

Lean methodologies

Process improvement

Data analysis

Stakeholder management

Project management

Team facilitation

Communication

Education

Bachelor's Degree in Business, Engineering, Nursing, Public/Allied Health, or other related field

Tools

A3 thinking

Kanban

Process mapping

Root-cause analysis

Visual management

Job description

Job Description

Maintain a professional image and deliver excellent customer service to patients, visitors, physicians, and co-workers, reflecting Service Excellence Standards and Core Values.

Plan, lead, and implement process improvement projects to increase operational efficiency, reduce waste, minimize errors, and enhance workflows across departments.

Guide cross-functional teams to analyze, improve, and standardize processes for streamlined operations.

Develop project timelines, reports, recommendations, and implementation plans; communicate status updates and outcomes to leadership.

Collect, analyze, and interpret performance data and feedback to identify trends and opportunities for optimization; conduct independent complex data analysis to support decision-making.

Collaborate with process owners, stakeholders, Subject Matter Experts (SMEs), and Service Excellence Process Managers to ensure strategic alignment and successful implementation of improvement efforts across departments.

Teach and coordinate Lean methodology training and activities, including A3 thinking, Kanban, process mapping, root-cause analysis, standard work, and visual management.

Monitor and evaluate the effectiveness of process optimization initiatives, providing actionable insights for ongoing improvements.

Champion a culture of continuous improvement by fostering innovation, accountability, and employee engagement while demonstrating knowledge of patient experience, improvement methodologies, and healthcare operations.

Maintain compliance with all McLeod Health training requirements; actively contribute to the organization’s mission, vision, and values.

Act as a transformational leader by driving cultural change and ensuring patient experience strategies are embedded in organizational processes.

Work Schedule: 80 hours bi-weekly

Qualifications / Training:

• 3 years' experience in process improvement using Lean methodologies
• Strong skills in communication, team facilitation, and project management.
• Demonstrated ability to analyze data, engage stakeholders, and drive measurable outcomes in process improvement work

Licenses/Certifications/Registrations/Education:

• Bachelor's Degree in Business, Engineering, Nursing, Public/Allied Health, or other related field required.

If qualifying through a bachelor's degree in nursing, an active S.C. license is required - RN, BLS

(In Lue of completion of degree must have a minimum of 6 years of relevant experience.)

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds , including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

About The Team

We are an equal opportunity employer.