Process Improvement & QA Engineer

Hensley Industries; Town of Texas (WI); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Paid holidays

Paid leave

Growth opportunities

Job summary

Hensley Industries, a leading manufacturing firm, seeks a Process Improvement & QA Engineer to maintain ISO 9001 QMS, drive audits, and coordinate corrective actions. You will analyze quality data, lead cross-functional improvement projects, and support supplier quality activities across labs, production, and engineering teams.

The role requires a bachelor’s degree in engineering or a related field, 3–5 years in quality-related roles, and strong communication skills.

Qualifications

• BS in an engineering, quality, manufacturing, or related field.
• Experience with ISO 9001 and QMS processes.
• Audit planning and internal/external audit experience preferred.
• Experience with supplier quality management and corrective actions is a plus.

Responsibilities

• Maintain ISO 9001 QMS, SOPs, and controlled documents.
• Plan and perform internal audits and support external/certification audits.
• Coordinate corrective and preventive actions for non-conformances.
• Support supplier quality activities and audits.
• Analyze quality data and metrics to identify risks and improvements.
• Lead or support cross-functional process improvement projects.
• Collaborate with labs, production, engineering, and purchasing on investigations.

Skills

ISO 9001 knowledge

Audit planning

Data analysis

Quality improvement

Cross-functional collaboration

Microsoft Office

Root cause analysis

Statistical thinking

Education

Bachelor's degree in Engineering/Quality/Manufacturing or related technical field

Tools

SAP

ERP systems

Job description

Hensley, a wholly on subsidiary of Komatsu North America, is a global business focused on the construction and mining markets. We are financially strong and have experienced steady growth throught he development of innovative products allowing for market share expansion. To support our growth, we are investing in new technology to streamline our business while improving our customer experience. We are seeking individuals that are looking for a challenging and rewarding opportunity to enhance their personal development while supporting the company’s growth. We are seeking a strong-willed and results-driven Process Improvement & QA Engineer to join our team.

RESPONSIBILITIES:

• Maintain the ISO 9001 Quality Management System, including SOPs, work instructions, specifications, records, calibration controls, approved supplier information, non-conformances, and corrective actions.
• Plan, support, and perform internal audits to verify compliance with ISO 9001 requirements and company procedures.
• Support external, customer, and certification audits, including preparation, audit response, evidence collection, and follow-up on assigned actions.
• Manage QMS document control so procedures, work instructions, forms, and specifications are accurate, current, controlled, and available to users.
• Coordinate corrective and preventive actions for internal findings, customer complaints, supplier issues, and process non-conformances; verify effective closure.
• Support supplier quality activities, including supplier audits, heat treatment audits, casting supplier reviews, supplier performance follow-up, and supplier corrective action requests.
• Analyze quality data, audit results, non-conformance trends, supplier performance, and process metrics to identify risks and improvement opportunities.
• Lead or support cross-functional process improvement projects that improve quality, reduce variation, strengthen compliance, and meet customer’s expectations.
• Work with laboratory, production, engineering, purchasing, and other departments to support failure investigations, root cause analysis, and process control improvements.
• Perform other job-related duties as assigned.

Must be willing to learn and comply with the Komatsu Worldwide Code of Business Conduct, KAC Code of Conduct, Hensley Environmental Policies, Hensley Safety Policies and Hensley Quality Policies.

Requirements:

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical field is required.
• 3-5 years of experience in quality engineering, quality systems, manufacturing quality, supplier quality, or a related field is preferred.
• Working knowledge of ISO 9001 requirements and QMS processes is required.
• Experience planning, performing, or supporting internal, supplier, customer, or third-party certification audits is preferred.
• Audit qualification or certification, such as ISO 9001 internal auditor or lead auditor training is preferred.
• Experience with supplier quality management, supplier corrective actions, and supplier performance monitoring is preferred.
• Experience with ISO 14001 Environmental Management and ISO 45001 Occupational Health and Safety Management systems is a plus.
• Strong verbal, written, interpersonal, and follow-up skills are required, including the ability to communicate clearly across departments and suppliers.
• Computer proficiency is required, including Microsoft Office tools and the ability to analyze and summarize quality data.
• SAP or similar ERP system experience is preferred.
• Steel foundry, steel fabrication, machining, welding, heat treatment, or heavy equipment component experience is a plus.
• Ability to apply math concepts, statistical thinking, and problem-solving methods to practical quality and manufacturing situations.

What We Offer

• We also provide top-notch benefits, company matching 401K plan, 10 paid holidays, paid leave and tons of growth opportunities.

Only qualified applicants authorized to work for any employer in the US will be considered. Hensley Industries is an AA EEO Employer. We offer competitive compensation and benefit programs. For more information on the company please visit our website at: www.hensleyind.com