Process Improvement Manager — Growth & Flexible Contract

Civic Solutions Group; Oxford (MS); On-site; USD 90,000 - 129,000; Full time

Job summary

Civic Solutions Group in Oxford, MS seeks a Process Improvement Manager who blends Customer Service and Communication into deliberate outcomes. You will own the middle of contract projects, analyze data, and translate findings into actionable recommendations while guiding cross-functional teams.

You will work in a collaborative, growth‑minded environment that values structured mentorship, ongoing training, and the flexibility the firm proudly offers.

Qualifications

• Ability to turn data into clear, actionable decisions.
• Experience translating findings into recommendations.
• Strong teamwork and communication under pressure.

Responsibilities

• Keep Communication handoffs warm so Oxford partners never feel dropped
• Keep skills current through ongoing training and self-directed learning
• Keep Interpersonal Skills documentation current as the work outpaces it
• Keep a steady hand on Civic Solutions Group accounts when volume spikes
• Own the follow-through after the general meeting ends
• Spot where Public Speaking breaks before it shows up in a dashboard
• Question the brief when the brief doesn't match reality
• Partner sideways with teams who rarely sit in the same room

Skills

Storytelling instincts

Data interpretation

Team collaboration

Accountability mindset

Contract project execution

Job description

Civic Solutions Group in Oxford, MS seeks a Process Improvement Manager who blends Customer Service and Communication into deliberate outcomes. You will own the middle of contract projects, analyze data, and translate findings into actionable recommendations while guiding cross-functional teams.

You will work in a collaborative, growth‑minded environment that values structured mentorship, ongoing training, and the flexibility the firm proudly offers.