Process Improvement Manager – Corp

Dollar General; Goodlettsville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Dollar General in Goodlettsville, TN is seeking a seasoned project manager to lead and support cross-functional, strategic initiatives. You will define scope, timelines, milestones, resources and success metrics to deliver measurable value.

The role requires strong process improvement skills, PMP/Six Sigma preferred, 5+ years of experience, and the ability to collaborate with Supply Chain, Store Operations, Merchandising, IT and Finance to drive efficiency and reduce costs.

Qualifications

• Bachelor's degree in Business, Supply Chain or Industrial Engineering or equivalent.
• Advanced Degree preferred.
• Minimum of 5 years of relevant work experience.
• PMP Certification, Industrial engineering, Six Sigma and/or Lean Six Sigma experience preferred.

Responsibilities

• Lead and support cross functional, strategic projects delivering value.
• Define scope, timelines, milestones, resources and success metrics.
• Apply formal project management practices including planning and risk management.
• Maintain clear documentation and consistent execution standards.
• Identify and implement processes to improve efficiency and effectiveness.
• Support strategic planning and process improvement initiatives.
• Analyze processes via data collection, time studies and productivity assessments.
• Identify root causes and recommend actionable solutions.
• Partner with Supply Chain, Store Ops, Merchandising and other leaders.
• Collaborate with IT and Finance to remove constraints and justify investments.

Skills

Root cause analysis

Cross-functional collaboration

Project prioritization

Multi-project leadership

Stakeholder management

Process mapping

Project management methodologies

Implementation planning

Education

Bachelor's degree in Business, Supply Chain or Industrial Engineering

Advanced Degree preferred

Job description

• Lead and support key cross functional and strategic projects using structured project management methodologies that deliver significant value to Dollar General.

Define project scope, timelines, milestones, resources, and success metrics. Ensure alignment with business priorities and track progress against established plans.

• Apply formal project management practices, including project planning, status reporting, risk management, and stakeholder communication.

Maintain clear documentation and ensure consistent execution standards across projects.

• Rigorously support the identification, evaluation, implementation and execution of processes that improve the efficiency and effectiveness of Dollar General.

Support strategic planning, process review and improvement projects to enhance corporate performance.

• Analyze processes and performance through data collection, time studies, and productivity assessments.

Identify root causes, evaluate improvement opportunities, and recommend actionable solutions to optimize performance.

• Partner with Supply Chain, Store Operations, Merchandising and other department leadership in the development and deployment of process improvement initiatives.

Work with IT, Finance, and other support functions to remove constraints, justify investments and implement solutions that improve service and reduce expense. Knowledge, Skills and Abilities (KSAs):

• Ability to quickly identify potential drivers of emerging problems, root cause, and generate solutions.
• Ability to partner, coordinate and influence across all levels of management.
• Ability to prioritize projects based on solution impact, time to implement and/or direction from leadership.
• Ability to lead multiple priorities and projects (3-5).
• Strong communication and stakeholder management skills across all levels of the organization.
• Design and execute appropriate analyses to size potential impact of problems or solutions.
• Strong analytical and process mapping skills.
• Knowledge of project management methodologies.
• Ability to create and execute an implementation plan for rollout.

Job Qualifications

Work Experience &/or Education:

• Bachelor's degree in Business, Supply Chain or Industrial Engineering required, or equivalent professional experience.
• Advanced Degree preferred.
• Minimum of 5 years of relevant work experience.
• Project Management (PMP Certification), Industrial engineering, Six Sigma, and/or Lean Six Sigma experience preferred.