Process Improvement Manager

Yaamava Resort & Casino at San Manuel; California (MO); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Total Rewards package

Career development

Employee benefits

Job summary

Yaamava Resort & Casino at San Manuel seeks a Process Improvement Leader to drive continuous improvement across the organization. The role focuses on leveraging Six Sigma and Lean methodologies to identify value opportunities, facilitate Kaizen events, and partner with leadership to implement measurable enhancements in performance and customer experience.

The successful candidate will collect data, define KPIs, and monitor progress while overseeing multiple projects in a fast-paced hospitality

Qualifications

• Bachelor's degree in Business, Finance, or related field required.
• Minimum six (6) years of experience in Process Improvement/Lean Six Sigma or related methodologies.

Responsibilities

• Provides administrative oversight to drive continuous improvement aligned with Company goals.
• Oversees plan, management, execution and tracking of all Process Improvement activities.
• Facilitates Kaizen events and uses Six Sigma/Lean to identify opportunities for financial and service improvements.
• Collects and analyzes data, defines KPIs, and tracks progress toward improvement goals.
• Partners with senior leadership to develop and implement improvement plans with prioritized opportunities.
• Oversees training and reports to senior management on process improvement initiatives.
• Manages multiple projects with adherence to policies and regulatory standards.
• Performs other duties as assigned to support department efficiency.

Skills

Six Sigma

Lean processes

Data analytics

KPI tracking

Project management

Facilitation

Confidentiality

Education

Bachelor's degree in Business/Finance or related field

Tools

Microsoft Project

Smartsheet

Microsoft Excel

Visio

Word

PowerPoint

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides administrative oversight to drive continuous improvement in alignment with Company goals. Oversees the plan, management, execution and tracking of all Process Improvement activities.
2. Utilizes knowledge of Six Sigma and Lean processes to define business opportunities and help design innovative solutions that will enable the organization to improve financial performance, team member and customer satisfaction, and efficiency of service delivery: including the facilitation of Kaizen events.
3. Collects and analyzes data from improvement initiatives and identifies areas of improvement. Works with department stakeholders to define key performance indicators (KPIs) and metrics, and tracks progress towards improvement goals.
4. Identifies and addresses value optimization areas of improvement around outcome effectiveness, service, convenience and cost. Assess organizational performance and determine root cause(s) of performance issues.
5. Partners with Senior Leadership, Directors, Managers, Supervisors and front-line staff to develop and implement process improvement plans for achieving significant value results throughout the organization. Work with Sr leadership to prioritize improvement opportunities.
6. Proactively identifies and work to remove barriers that slow or prevent the successful attainment of Continuous Improvement goals & objectives.
7. Provide training and strategic advice to property management to ensure they effectively support the lean program and the projects. Oversees the creation of reports and will report out to property senior management on all aspects of Process Improvement initiatives.
8. Utilizes project management best practices to oversee the implementation of projects, while adhering to organizational policies and procedures and applicable regulatory standards. Identify projects or best practices that can be replicated for deployment in other areas. Effectively support multiple projects and initiatives simultaneously without adversely affecting deadline commitments.
9. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Bachelor's degree in Business, Finance, or related field, required. Minimum six (6) years of experience in the field of Process Improvement, Lean Six Sigma, or related methodologies is required. Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Demonstrated experience in facilitation of training, projects, or Kaizen events is preferred. Demonstrated experience in hospitality and/or casino operations is preferred. Intermediate proficiency with Microsoft Office Suite (Excel, Visio, Word, and PowerPoint) is required. Must have prior working experience with Microsoft Project, Smartsheet and/or comparable project management tools. Must have experience demonstrating the utmost discretion and confidentiality as the team member has access to confidential information including, but not limited to guest contact information, guest financial data, and enterprise financial data.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. Professional certification such as Lean Six Sigma Green Belt or Black Belts certification is preferred.

DRIVING Responsibilities

Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.

San Manuel is one of the largest employers in California's Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you.

We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.